Empire Today Phone Numbers and Emails

Toll-Free Number:

  • (800) 588-2300

General Info:

  • (844) 897-8586


  • (866) 260-8358
    CCPA Inquiries
  • (708) 202-6134
    DMCA Inquiries

Empire Today Emails:

Privacy Inquiries
CCPA Inquiries
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Contact Information

Empire Today Website:

Empire Today Help Center:

Corporate Office Address:

Empire Today, LLC
333 Northwest Avenue
Northlake, Illinois 60164
United States

Summary of Empire Today Customer Service Calls

01:09 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Empire Today?

Request for Information Question:

  • “Carpet question”
  • “Appointment”
  • “How to pay my bills”

Product/ Service Question:

  • “The salesperson that sold me the flooring did not measure correctly and in turn did not give installers enough material to work with.I am left with some floor left undone.Need to complain need a reinstall date”
  • “Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied”
  • “Window issue”

Payments and Charges Question:

  • “Make a payment”
  • “Billing”

Staff Question:

  • “Not getting a response to horrible customer service”
  • “I floors are to be installed Saturday they were not because of the installer not wanting to do them I'm still without floors with my bathroom floor tore up and no toilet”

Refund Question:

  • “Refund”
  • “I need my money”

Website/ Application Question:

  • “I need website”

Activation/ Cancellation Question:

  • “Cancellation”

Return/ Replace Question:

  • “I've Called 3 times over a week ago and No Return phone call. Issues with Vinyl Plank Flooring and Carpeting. I spent over $11k back in Nov&Dec 2019..”

Other Question:

  • “Need follow up to baseboard issue”
  • “I was told to contact this customer care Re: an already installed flooring”
  • “Install”


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A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.

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