Contact Information

You can contact the customer service representative of Empire Today calling Empire Today's helpline phone numbers.

Customer Service:

  • (800) 588-2300 General Questions
  • (888) 620-3328 General Questions
  • (877) 588-5215 New York Regional Distribution Center
  • (877) 588-5216 Philadelphia Regional Distribution Center
  • (866) 588-2350 Phoenix Regional Distribution Center
  • (877) 588-5217 Washington Dc Regional Distribution Center
  • (844) 254-2338

Sales:

  • (866) 586-8149
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Currently you can call only US numbers.

Empire Today Website:

Empire Today Online Chat:

Corporate Office Address:

Empire Today, LLC
333 Northwest Avenue
Northlake, Illinois 60164
United States

Other Info (opening hours):

Customer Service Hours:

Monday : Friday: 5:00am - 12:00am CST

Saturday: 6:00am - 11:00pm CST
Sunday: 7:00am - 10:00pm CST


Phoenix Regional Distribution Center

2107 East Magnolia Street

Phoenix AZ, 85034

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Summary of Empire Today Customer Service Calls

25 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Empire Today Customer Service?

Product/ Service Question:

  • “The salesperson that sold me the flooring did not measure correctly and in turn did not give installers enough material to work with.I am left with some floor left undone.Need to complain need a reinstall date”
  • “Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied” , Review # 2088583
  • “Window issue”

Request for Information Question:

  • “Concern with carpet already installed”
  • “Appointment”
  • “Estimate flooring renovation”

Payments and Charges Question:

  • “Billing”
  • “Make a payment”

Refund Question:

  • “Refund”
  • “I need my money”

Return/ Replace Question:

  • “I've Called 3 times over a week ago and No Return phone call. Issues with Vinyl Plank Flooring and Carpeting. I spent over $11k back in Nov&Dec 2019..”

Staff Question:

  • “I floors are to be installed Saturday they were not because of the installer not wanting to do them I'm still without floors with my bathroom floor tore up and no toilet”

Other Question:

  • “Wrong flooring”
  • “Installation issues”
  • “Tak to Corporate”

About

Top Empire Today Products

Flooring, Laminate Flooring, Carpet Flooring

Empire Today Pros and Cons

Pros: Were quick to install, People were very courteous, Initial contact, Easy to schedule in-home consultation, Were fast

Cons: Horrible customer service, Lack of caring, Quality of the job, Lack of resolution, Enitre dealing - never again

Summary

A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.

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