Contact Information

You can contact the customer service of Empire Today calling Empire Today's phone numbers.

Customer Service:

  • (800) 588-2300 General Questions
  • (888) 620-3328 General Questions
  • (877) 588-5215 New York Regional Distribution Center
  • (877) 588-5216 Philadelphia Regional Distribution Center
  • (866) 588-2350 Phoenix Regional Distribution Center
  • (877) 588-5217 Washington Dc Regional Distribution Center
  • (844) 254-2338


  • (866) 586-8149
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Empire Today Website:

Empire Today Online Chat:

Corporate Office Address:

Empire Today, LLC
333 Northwest Avenue
Northlake, Illinois 60164
United States

Other Info:

Customer Service Hours:

Monday : Friday: 5:00am - 12:00am CST

Saturday: 6:00am - 11:00pm CST
Sunday: 7:00am - 10:00pm CST

Phoenix Regional Distribution Center

2107 East Magnolia Street

Phoenix AZ, 85034

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Summary of Empire Today Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Empire Today to Ask about:

Refund Question:

  • “Refund”
  • “I need my money”

Product/ Service Question:

  • “Window issue”
  • “Floor”

Return/ Replace Question:

  • “I've Called 3 times over a week ago and No Return phone call. Issues with Vinyl Plank Flooring and Carpeting. I spent over $11k back in Nov&Dec 2019..”

Staff Question:

  • “I floors are to be installed Saturday they were not because of the installer not wanting to do them I'm still without floors with my bathroom floor tore up and no toilet”

Request for Information Question:

  • “Estimate flooring renovation”

Payments and Charges Question:

  • “Make a payment”


Top Empire Today Products

Flooring, Laminate Flooring, Carpet Flooring

Empire Today Pros and Cons

Pros: Were quick to install, People were very courteous, Initial contact, Easy to schedule in-home consultation, Were fast

Cons: Horrible customer service, Lack of caring, Quality of the job, Lack of resolution, Enitre dealing - never again


A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.

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