Reply by Empire Today

Dear Shaun,

Customer satisfaction is our number one priority, and our goal is to make beautiful new floors easy for you.

We’re disappointed to hear about your experience, and assure you that we take your concerns seriously. We’ll be following up with you shortly to start working on a resolution.

Thank you,
-ET Customer Support.
Customer service

We had carpet, hardwood and PVC installed about two weeks ago and the carpet installers covered a floor outlet (mind you they took off the cover to the outlet and left it for me) but nonetheless covered it up. Who does that?

Then the hardwood floor installers stole decor kitchen towels when they knocked over a vase in the kitchen (where the flooring was not being redone so it never should have happened) and I'm assuming used the towels to clean up the spilt water but then never put the towels back. A section of the hardwood has a crack in it that we discovered while moving furniture back into the living room. In the basement (where I offered to move furniture but was told they would do it they lost one of my car key fobs. On top of all of this when you contact customer service they transfer you to a voicemail of management and left voicemail 4 times in the past week and still have not had a call back.

We are laying out over $8000 for the work we've had done and the lack of customer service is outright ridiculous. I'm honestly considering stopping payment on this until I get a response from a supervisor.

I definitely wouldn't recommend Empire to anyone in the future. Angry

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Price reduction.

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