Reply by Empire Today

Dear Lori,
We understand that we have addressed your concerns, and firmly stand by our final resolution. If you continue to have questions please contact us at customersupport@empiretoday.com.
Thank you.
Author's
Colorado Springs, Colorado
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
2 comments

I ordered a certain tile from the sample board.I had the date set for Oct.

20 2016, Ialso called on Monday before it was to be done on Thursday, to confirm. I was told by the salesman, that yes they would be there, come Thursday, NO Call, No show, I had to then set it for the next week. They came out with a completely different color I ordered off the sample...It was almost white. I ordered a tan/beige tone.

I was even told by the installers, that yes that tile was not even on that sample board. Then I had to reschedule again for the next week. Now, out 3 weeks. Then they came out with another tile completely different, a little darker but, still considered white.

So, then I talked to Jake, I guess he's the head guy from Denver, at least he said he was , and told him I want the darkest color they had on the sample board. Mind you, I don't even know why they bring out a sample board, because you are not going to get what you want. They are now doing my project, a month later, after all this, I just told them to bring me the darkest color they had.

I would not recommend them, as they also did a huge job at our Son's, and they showed up around 5 p.m.

and were there until 2 a.m.in the morning and our Son had to go to work that day.

They get third party installers and this is the reason that this company is so screwed up.

Review about: Empire Today Tile Installation.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

I didn't like: Customer service.

Had an Experience with Empire Today?

Write a review

Comments

ETCustomerSupport
#1238654

Dear Lori,

Your concerns are important to us and we are disappointed to hear that you were not satisfied with the product that you received. We will investigate further and will be in contact with you soon.

Thank you.

Anonymous
to ETCustomerSupport Pueblo, Colorado, United States #1238675

Thank you and something should be done as I had both installers tell me the tiles they brought were not what I had ordered and Jake was not helpful at all. He was arrogant to me

comments