Reply by Empire Today

Yolande, although it has been a few years since your installation, we do apologize for the problems you’ve had with your bathroom. It’s our understanding that we’re agreed on a resolution. If you have any questions or concerns, please feel free to email us at or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Los Angeles, California

Complaint about Empire Today

Following a leak into my downstairs neighbors' unit, it was determined (by 2 plumbers) that the shower they installed 4 and a half years ago was installed very poorly, and the shower pan was sinking around the drain, breaking the seal and thus causing the leak. The pan needs to be re-installed, or another pan installed.

My insurance company talked to them. I put in a service request on 10/26/11, and was told someone would contact me within 1-3 business days. Noone did. I called again on Oct. 31, and the earliest day a plumber would come, their employee said, was Friday, Nov. 3. The appointment was made for 2 PM.

Today, Nov. 3, their plumber called before 8 am to tell me the person who was supposed to come "had a family emergency" and could only come Sat., nov. 4 in the morning. I refused; I received another call again a few minutes later, just before 8 AM, and was told that someone was on his way and would arrive at 9 am... 20 mins later, their plumber called again, saying the #5 Freeway was very slow, and he would be late. When I told him he messed up my day, he told me I "messed up his day too". 1) How professional is that? 2) It is now 10:20 AM, and noone has showed up. Somehow, I very much doubt that I will see today a plumber from Empire Today.

It is obvious that Empire Today is are failing to fulfill their responsibilities, that the shower stall was not installed according to professional standards, and that I incurred a major prejudice, through their fault. My shower has been non-operational for several weeks.

Empire Today seems incapable of sending me a COMPETENT PERSON, WHO COMES AT THE STATED TIME, so that my shower pan can be replaced properly and professionally. I will need to have the work done by a licensed plumber of my choice and have them pay the bill. Since I have the feeling that I would have difficulty recovering that money, I am filing a complaint with the BBB, and/or filing a legal procedure against Empire Today; I will also request that their license be revoked. I will not only claim financial damages, but personal and emotional prejudice. All the more since I already had a leak problem right after they installed the shower in May 2007.

Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $5.

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