State: Connecticut Product: Empire Today Flooring Installation Clear all filters (2 of 60 reviews match)
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Empire Today's reply to:

Avoid Empire Today

Dear Phil,

From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide.

We thank you for bringing your concerns to our attention, and we’ll continue to work with you until your concerns are fully addressed. Thank you for your patience.

-ET Customer Support
Review
#1226256 Review #1226256 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Damaged or defective
Loss
$4300
Preferred solution
Full refund

Because they use local contractors, installation results may vary. But the corporate office is the same and if you should happen to get a terrible contractor like we did -- you're out of luck.

The first issue came when we tried to use their price match guaruntee. They wouldn't honor it until after several phone conversations with a very rude Kevin Konfirst, who is some sort of inside sales director.

Last year we has laminate floor installed in our home. The installers came and the job was not done well. There was bubbling and the seams did not connect well and it was generally shoddy. They came out to try to repair it, but it needed to be replaced. Many calls to Empire Today finally got a new crew to come out and reinstall the entire floor. This was a massive headache in and of itself.

After the new floor was installed, we noticed immediately that the seams were bubbling up and that the floor looked terrible. After waiting for over a month for a manager to come and inspect the flooring he did. We didn't hear from him for another month. Call after call finally ended with us being told today that they decided that the floor wasn't defective.

This is insane. But they did offer to replace the entire floor again (but not give us a refund). So, there's nothing wrong with it, but we'll come fix it anyway? We just want a refund at this point. Worst experience of this type we've ever had.

They sent out an "independent" inspector who was so incompetent we couldn't even get him to come on a day we were home. Scheduling was a nightmare and we never heard from any of them again. Then I complain again and they act like they tried to contact us but we never heard from them. The said that our new floor of LESS THAN A FEW WEEKS OLD was water damaged. But they'll send the "independent" inspector out again. Insane.

Empire Today's reply to:

Empire Today in East Hartford, Connecticut - Empire Installed 3 Rooms of Flooring

Dear Theresa,
We have read your review and sincerely regret that your experience with us was not a positive one. Our records show that we have attempted to contact you to discuss your experience. If you continue to have unanswered concerns, please contact us at customersupport@empiretoday.com.
Thank you.
Review
#922791 Review #922791 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Customer service and product was not what i originally chose
Reason of review
Bad quality

In the begining the customer service agent butters you up and praises on how well of a job they will do. However, that is far from the truth!

I had hard wood flooring installed in my living room, along with laminate in bathroom and enclosed porch. The first day of installation everything went well, they sent out a few employees and they managed to finish most of the work. This problem occurred when they ran out of supply! They came back 3 times with the wrong color wood.

They tried to say that the mood varies but this wood was much lighter and did not match the others. In addition to not finishing the installation the wood in the living room is very Noisy doesn't seem like quality flooring. I was the one calling them time and time again because they kind of forget about you once you pay. So far they have made promises on installation dates and I had cleared the day to be there only to get a no show!

And again me calling them! It has become so extensive that now I am trying to get my money back and I will call a different company to install the flooring!

I'm very dissatisfied with this company please do not do business with them! You will regret it, I know I do!

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