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Dear Danny, We strive to leave a positive impression from start to finish for all of our customers. Putting customers first is one of the key values, which helps us achieve our mission of making beautiful new floors easy. We regret to hear that you were not satisfied...
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#1259235
Empire Today's reply to:

Dear Gregory, We live by the Golden Rule, and treat our customers the way we want to be treated. We strive to provide the best quality service possible. We appreciate you bringing your concerns to our attention, and apologize for the miscommunication that you’ve...
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#1254801
Empire Today's reply to:

Dear Marc, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. If you...
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#1245073
Empire Today's reply to:

Dear Phil, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and we’ll continue to work with you until your concerns are fully...
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Haddam,Connecticut
#1226256
We appreciate the customer contacting us regarding their concerns. As stated in the customer’s complaint, the manufacturer sent an independent inspector to review the installed floor. The conclusion was that the home was not kept in normal humidity conditions as...
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#1219656
Empire Today's reply to:

Dear Kathleen, Customer satisfaction is our number one priority, and we assure you that we work with our customers from start to finish until their concerns are addressed. We regret to hear that you remain unsatisfied, and are aware that we’re currently working with...
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#1219610
Empire Today's reply to:

Resolved

Empire Today - No resolution, yet
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Empire Today - No resolution, yet
Dear Toni, Your concerns are important to us, and we assure you that we work with our customers day in and day out until their concerns are fully addressed. We understand that this has been a frustrating matter for you, and we’ll be in touch with you shortly to...
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#1202493
Empire Today's reply to:

Dear Customer, We’re thrilled to hear that your concerns were addressed in a timely manner, and are glad to know that we made beautiful new floors easy for you! We hope to work with you on future projects. Thank you for sharing! -ET Customer Support
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#1200181
Empire Today's reply to:

Dear Steven, Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation. We thank you for bringing your concerns to our attention, and regret to hear that you remain...
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Saint Petersburg,Florida
#1141728
Empire Today's reply to:

Dear Kat, We view every customer purchase as an ongoing relationship, and we strive to achieve customer satisfaction every step of the way. We thank you for bringing this matter to our attention, and sincerely regret to hear that this was your experience. We’ll be in...
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#1130436