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Empire Today's reply to:

Empire Today - Unhappy
Empire Today - Unhappy
Empire Today - Unhappy
Dear Dan, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we accomplish our mission by providing our customers with the best quality service nationwide. We appreciate you making us aware of this matter. We’ll be following up with...
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Tulsa, Oklahoma
I didn't like
  • Work
#1101975
Empire Today's reply to:

Dear Toby and Hillary Chance, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Your concerns are important to us, and we’ll continue to follow up with you until a resolution is...
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#1096700
Empire Today's reply to:

Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Dear Toni, Providing exceptional customer service is our number one priority, and we strive to make to make beautiful new floors easy for all of our nationwide customers. Your concerns are important to us, and we’ll be in contact with you soon to learn more and start...
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I liked
  • Customer service representative
I didn't like
  • Solutions that did not work for me
  • Damage done at installation
#1095688
Empire Today's reply to:

Dear Patricia, All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide. We’re aware that we’re...
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#1093330
Empire Today's reply to:

Dear Lindsey, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and are aware that your refund was successfully processed. If you...
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#1090303
Empire Today's reply to:

Empire Today - New Customer- 4 days of issues
Empire Today - New Customer- 4 days of issues
Dear Larry, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us, and we understand that there’s a repair scheduled for you on...
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I liked
  • Very dissappointed
#1089402
Empire Today's reply to:

Dear Jason, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We...
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#1085729
Empire Today's reply to:

Resolved

Dear Sandeep, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such...
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I didn't like
  • Not trust worthy
  • Sales person lie to me
#1076226
Dear Suzanne, As a national leader in the installed home improvement and home furnishings industry, our goal is to provide every customer with world-class service, and we achieve this mission by putting our customers first. We regret to hear that your experience did...
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I liked
  • Customer service
#1075662
Empire Today's reply to:

Dear Tina, We strive to leave a positive impression from the start of your sales appointment until the completion of your installation. Customer satisfaction is our number one priority, and your concerns are of much importance to us. We regret to hear that you were...
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I didn't like
  • Lack of respect
#1074838