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Empire Today's reply to:

Empire Today - Terrible Customer service
Dear Jason, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers from their initial sales appointment process until post installation. We regret to hear that your experience did not meet your...
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Review #1414293 is a subjective opinion of poster.
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Dear Thomas, We’re committed to consistently providing our customers with the best quality service nationwide. From pre to post installation we work with our customers to ensure their satisfaction. We regret to hear that your carpet is not meeting your expectations,...
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Review #1413074 is a subjective opinion of poster.
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Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Dear Richard, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy from beginning to end for all of our customers. We’re disappointed to hear about your installation experience, and assure you that we take your concerns...
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Review #1388705 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Steve, We believe in the Golden Rule, and treat our customers the way we want to be treated. We put our customers first and act with a sense of urgency to assure that their concerns are addressed in a timely manner. We’re glad to hear that you’re satisfied with...
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Review #1347554 is a subjective opinion of poster.
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Dear Vicki, We strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience did not meet your expectations, and we’d like to...
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Review #1343626 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Susan, At Empire Today our mission is to “Make beautiful new floors easy,” for our nationwide customers. At the core of this mission are the values of customers first; golden rule; teamwork; integrity; and results that the Empire Today brand commands. We sincerely...
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Review #1340919 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Gwendolyn, We believe in the Golden Rule, and treat our customers the way we’d want to be treated. We put our customer’s first and act with a sense of urgency to address their concerns. We know your time is valuable, and we regret to hear that your installation...
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Review #1338658 is a subjective opinion of poster.
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Dear Shaun, Customer satisfaction is our number one priority, and our goal is to make beautiful new floors easy for you. We’re disappointed to hear about your experience, and assure you that we take your concerns seriously. We’ll be following up with you shortly to...
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Review #1314632 is a subjective opinion of poster.
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Dear Celia, For over 55 years, our customers have been our first priority. We view each purchase not as a one-time event but as the start of an on-going relationship. All that we do is dedicated to making beautiful new floors easy for our customers. We regret to hear...
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Review #1296610 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Lisa, Our goal is to provide each customer with the best quality service. We work with our customers from start to finish to ensure that our mission of making beautiful new floors easy is achieved. We sincerely regret to hear about your experience. We appreciate...
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Review #1295473 is a subjective opinion of poster.