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Empire Today's reply to:

Dear Leslie, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We appreciate you making us aware of this matter, and regret to hear that you feel this way. We’ll be following up with you soon to discuss your...
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Covington, Georgia
#1114810
Empire Today's reply to:

Dear Steve, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...
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#1113604
Empire Today's reply to:

Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Dear Toni, Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered. We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously....
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Los Angeles, California
#1112105
Empire Today's reply to:

Dear Karen, Customer satisfaction is our number priority, and we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such as this...
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#1110298
Empire Today's reply to:

Dear Jennifer, For over 55 years, our focus has been giving our customers an exceptional customer service experience from beginning to end. At our core are the values of respect, integrity, teamwork, “customers first”, and the quality results that our brand commands....
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#1107041
Empire Today's reply to:

Dear Dewitt, We strive to leave a positive impression from our sales appointment until post installation, and commit to making beautiful new floors easy for all of our customers. We are disappointed to hear that your experience did not meet your expectations, and...
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#1103095
Empire Today's reply to:

Empire Today - Unhappy
Empire Today - Unhappy
Empire Today - Unhappy
Dear Dan, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we accomplish our mission by providing our customers with the best quality service nationwide. We appreciate you making us aware of this matter. We’ll be following up with...
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Tulsa, Oklahoma
#1101975
Empire Today's reply to:

Dear Toby and Hillary Chance, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Your concerns are important to us, and we’ll continue to follow up with you until a resolution is...
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#1096700
Empire Today's reply to:

Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Empire Today - Unprofessional Installation
Dear Toni, Providing exceptional customer service is our number one priority, and we strive to make to make beautiful new floors easy for all of our nationwide customers. Your concerns are important to us, and we’ll be in contact with you soon to learn more and start...
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#1095688
Empire Today's reply to:

Dear Patricia, All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide. We’re aware that we’re...
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#1093330