Carpet and Flooring Reviews - Empire Today
826 Company responses
10 Customer testimonials
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Dear Leslie, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We appreciate you making us aware of this matter, and regret to hear that you feel this way. We’ll be following up with you soon to discuss your...Read more
Dear Steve, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...Read more
Dear Toni, Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered. We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously....Read more
Los Angeles, California
Dear Karen, Customer satisfaction is our number priority, and we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such as this...Read more
Dear Jennifer, For over 55 years, our focus has been giving our customers an exceptional customer service experience from beginning to end. At our core are the values of respect, integrity, teamwork, “customers first”, and the quality results that our brand commands....Read more
Dear Dewitt, We strive to leave a positive impression from our sales appointment until post installation, and commit to making beautiful new floors easy for all of our customers. We are disappointed to hear that your experience did not meet your expectations, and...Read more
Dear Dan, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we accomplish our mission by providing our customers with the best quality service nationwide. We appreciate you making us aware of this matter. We’ll be following up with...Read more
Dear Toby and Hillary Chance, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Your concerns are important to us, and we’ll continue to follow up with you until a resolution is...Read more
Dear Toni, Providing exceptional customer service is our number one priority, and we strive to make to make beautiful new floors easy for all of our nationwide customers. Your concerns are important to us, and we’ll be in contact with you soon to learn more and start...Read more
Dear Patricia, All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide. We’re aware that we’re...Read more
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