Carpet and Flooring Reviews - Empire Today

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A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.

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Melissa F Sep 03, 2020

Empire Today's reply to:

Worst service ever

Melissa, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed. We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this...

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#2149903

Location

North Haven, Connecticut

Aug 27, 2020

Empire Today's reply to:

Terrible

Sarah, our mission is to make beautiful new floors easy from start to finish. We sincerely apologize for your experience, and assure you that we take your concerns seriously. We'll be following up with you shortly to start working on a resolution.

author's review

#2136892

Aug 26, 2020 Sarah S

So Empire Today did a terrible job on my carpet and they needed to come back out and fix it. They did 4 or 5 appointments with me and never showed.

Finally showed up today and they used the extra piece of carpet they had left here 6 months ago that was being used as a something for us to wipe our feet on since we hadn't had a chance to run it to the dump. Can yoi believe after 6 months this pathetic company couldn't even make sure they had the supplies to finish a job. Pathetic!!!

Please people pay a little more and use a SMALL business instead that actually care about customers. Empire Today is a JOKE!!

User's recommendation: NEVER USE THEM!!

Jul 30, 2020

Empire Today's reply to:

Not being serviced properly by customer service

Dear customer, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns.
We want to make this right for you. Please contact us customersupport@empire-today.com so that we can begin working towards a resolution together.
Thank you,
-ET Customer Support

author's review

#2089250

Jul 30, 2020 Tatumn

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have two contracts with empire she told me I only have one that's all she see but after word for word she checked and found yes there were two h i was on the phone for nearly one hour and a half her name is Belle Martin so no I will never use you guys or recommend your services all I'm trying to do is have my no stain carpet inspected!!!

User's recommendation: Never.

Jul 30, 2020

Empire Today's reply to:

Unsatisfied

Rebekka, customer service is our number one priority, and assure you that we put our customers first.
We know that your time is valuable, and sincerely regret to hear about your experience. We've located your order and will be in touch with you shortly.
Thank you,
-ET Customer Support

author's review

#2088583

Jul 30, 2020 Rebekka

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied

Jun 22, 2020

Empire Today's reply to:

Rip Off

Sarah, we live by the Golden Rule, and treat all of our customers the way we would want to be treated. We take personal ownership and work with a sense of urgency to address all customer concerns.
We sincerely regret to hear that your concerns have not been addressed to your satisfaction. We’ve located your order, and will be in touch with you soon.
Thank you,
-ET Customer Support

author's review

#1998772

Jun 19, 2020 Sarah S

Update by user Aug 26, 2020

Company fixed the issue and I have been provided with apology.

Original review posted by user Jun 19, 2020

Empire did not complete an installation and took months to come back and finish it. When it was finished it was poorly installed and incorrect. 4 appointments for them to come back and finish it...all no shows.

User's recommendation: No worth it.

katrina p Jun 18, 2020

Empire Today's reply to:

Worst company ever

Katrina, our mission is to make beautiful new floors easy for our nationwide customers from start to finish. We sincerely apologize for your experience, and understand that we've completed the installation and have offered an accommodation for the inconvenience. If...

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#1997280

Service

Empire Today Carpet Installation

EdwardJ L Jun 18, 2020

Empire Today's reply to:

Horrible

Edward, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We've located your account information...

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#1996955

Kannan I Jun 10, 2020

Empire Today's reply to:

Total misrepresentation

Dear Kannan, we strive to provide an exceptional customer experience from start to finish. This means that from pre to post installation we work with our customers until their concerns are addressed to their satisfaction. We regret to hear that your experience did not...

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#1980419

David H Jun 03, 2020

Empire Today's reply to:

Terrible job

Dear David, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We've located your account...

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#1965703

Location

Portland, Oregon

Product

Empire Today Flooring

Deborah O May 17, 2020

Empire Today's reply to:

Resolved: Cancel Installation

Dear Deborah, Our mission is to make beautiful new floors easy for all of our customers nationwide. We achieve this mission by putting our customers first and working with a sense of urgency to address their concerns. We sincerely apologize for your experience, and...

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Resolved

#1930833

Location

Bradenton, Florida

Apr 06, 2020

Empire Today's reply to:

Cancelled refund

Dear Florence,

Our mission is to make beautiful new floors easy for all our nationwide customers. We strive to provide exceptional customer service from start to finish.

We regret to hear that your concerns have not been addressed, and assure you that we take matters such as these seriously. We’ve located your order, and we’ll be in touch with you shortly to discuss your concerns.

Thank you,
-ET Customer Support

author's review

#1850642

Apr 02, 2020 Florence A

Empire rep can to my house on 3/17/20 for estimate, he told I have to put deposit to secure, is like they are taught to demand a deposit. So carefully analysis, I decided to cancel it the same day, which was the 3/17/20.

When I called to cancel, the guy told me my money $829.59 should be on my debit card within 5 to 7days. Today is 4/2/20, up to now I haven't received my money on my card. I have called customer service 3times, and they all tell me something different.

How long does it take to get a refund on a debit card? I just want my money back.

User's recommendation: I will never recommend anyone.

Kristie P Mar 31, 2020

Empire Today's reply to:

Do not use this company

Dear Kristie, Our mission is to make beautiful new floors easy for all of our customers from start to finish. We put our customers first and work with a sense of urgency to address all customer concerns. We regret to hear that your experience is not meeting your...

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#1846852

Service

Empire Today Flooring Installation

Nov 24, 2020

Empire Today's reply to:

The sales representative , the installers and customer service.

Jennifer, customer satisfaction is our number one priority. We strive to make beautiful new floors easy for all of our customers.
We understand that we've spoken to you in regards to your listed concerns. If you continue to have questions and/or concerns please contact us at customersupport@empire-today.com.
Thank you,
-ET Customer Support.

author's review

#1801334

Product

Empire Today Flooring

Feb 22, 2020 Jennifer G

The sales representative ,Jed Codell of Empire Today was an exceptional salesperson. He was extremely knowledgeable , professional and also a kind and patient person .

It was indeed a pleasure to have him in our home.

The installers were excellent and customer service was very customer oriented.

We love our carpet and flooring. Thanks Empire Today

Feb 18, 2020

Empire Today's reply to:

GREAT experience!

Dear Diane,

Customer satisfaction is our number one priority, and we’re thrilled to hear that we made beautiful new floors easy for you. We hope to work with you on future projects!

Thank you,

-ET Customer Support

author's review

#1792833

Product

Empire Today Vinyl Flooring

Feb 14, 2020 Diane D

Update by user Feb 14, 2020

I had no issues at all. This company was amazing!

Original review posted by user Feb 14, 2020

These people were awesome. I had 4 bids and Empire Today was the lowest.

My salesman Robert Trevino was very professional and honest. Good communication. The installers, Gabriel and Elder, were amazing! They got the job done in 1 day.

They cleaned everything up and were respectful, polite and very professional. They did a beautiful job. I am so happy with my gorgeous new floors!!! I am so glad I went with Empire Today.

I will ask for Gabriel and Elder to do the kitchen when I'm ready. I highly recommend this company to anyone looking to have flooring done.

They are the BEST! I give them totally 5 stars!

Pamela L of Anderson, SC Jan 26, 2020

Empire Today's reply to:

Totally scammed

Dear Pamela, Our customers are our number one priority, and we believe that the best way to built trust is through integrity. From pre to post installation, we work with our customers until their concerns are addressed. We regret to hear that your experience did not...

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#1772781

Service

Empire Today Customer Care

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