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Empire Today's reply to:

Dear Tina, We strive to leave a positive impression from the start of your sales appointment until the completion of your installation. Customer satisfaction is our number one priority, and your concerns are of much importance to us. We regret to hear that you were...
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I didn't like
  • Lack of respect
#1074838
Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave me a great quote that I could not turn down. we scheduled a date to put my oak laminated floor and I cannot wait to see the finish product.. I was...
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I liked
  • Honesty
#1073919
Empire Today's reply to:

Dear Jessica, For over 55 years we have been committed to help customers find quality Carpet, Flooring and Window Treatments, and strive to leave a positive impression from start to finish. We appreciate you making us aware of your concerns, and assure you that we take...
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I didn't like
  • Any of it
#1070352
Empire Today's reply to:

Dear Mr. and Mrs. Michalski, It’s our goal to provide award-winning customer service before, during and after your installation. We view all customer purchases not only as a one-time event, but as an ongoing partnership. We understand that we’re currently working with...
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I didn't like
  • Broken promise
#1070055
Had a great experience putting laminate floors thru out my home! Price was so good, came on time, workers were very nice & spoke English :-) And it was laid perfectly Done in one day.. Looks wonderful!! Couldn't be more pleased & would highly recommend to others!!...
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#1069756
Empire Today's reply to:

Dear Christine, At the core of our mission is our commitment to customer satisfaction. We aim to address every customer concern until a solution is reached, and always put our customers first. We thank you for bringing your concerns to our attention, and assure you...
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#1065623
Empire Today's reply to:

Dear Nina, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. We appreciate you making us aware of your concerns and understand that your order has been cancelled...
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I liked
  • Saleswoman lilith was great
I didn't like
  • Rescheduled me one month later without telling me
  • Never showed up to install and never called
  • Electronically charged me but refused to issue electronic refund
#1065184
Dear Tim, Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your concerns are important to us, and we’ll be following up with you shortly to address your concerns. Thank you. -ET Customer Support
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I liked
  • Were fast
  • Originally liked salesperson -
I didn't like
  • Having an actual repair team come fix issue
#1061545
Dear Sheila, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...
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I didn't like
  • Customer service
  • No show installation
#1061406
Empire Today's reply to:

Dear Ashok, We view every customer purchase as the start of an ongoing relationship, and strive to leave a positive lasting impression during our sale appointments. We regret to hear about your experience, and assure you that your concerns are important to us. We’ll...
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#1058486