Empire Today's reply to:
Complaint concerning Empire Today - ruined my floor
Last week I had a salesman come to my home and show me samples of flooring.The whole deal had to take place in two days.
I told him I wanted to wait until this week for installation but he said the sale price would be gone. I asked about having a small area of tile taken out but he said that it would be fine with the flooring. I disagreed but he didn't listen to anything I said. I told him we couldn't be home before noon on Friday and he said that was fine.
After we got all the paperwork done, he told me that he forgot to add on a $298.oo charge and he was going to be in trouble with his manager, so I let him add it on. He said the baseboard would be replaced with some half-round molding. Friday came and I got a call at 9:00 from the installers - they were at my house. They could not wait until noon so I had to leave work and come home to let them in, They insisted the tile had to come out and I had to pay an extra $100 for that.
They finished at 9:30 P.M. The baseboard was still on and the half round molding was nailed to it. It looked awful. I called the salesman that night and the installer spoke with him.
I have called and e-mailed Empire Today everyday since then and I get no response from anyone. Do not use this company - they are not interested in making the customer happy.
I wish i had never called them.I am sick every time I look at my horrible floor and when I think of all the money I wasted on this floor, especially since I will have to go somewhere else to have it done right.
Review about: Empire Today Installation.