Reply by Empire Today Jan 16

Dear Empire Customer,
Thank you for bringing this matter to our attention. We are disappointed to hear about your installation experience and sincerely apologize for the damage done to your home. We take your concerns seriously and will like to follow up with you regarding this issue. Unfortunately, we are unable to verify your account information. Please contact us at customersupport@empiretoday.com for assistance.
Thank you
-Empire Customer Support
Author's
Lynnwood, Washington
0 comments

do yourself a favor and shop for flooring elsewhere.Even Lowes or Home Depot will give you better value.

I went with Empire because I thought they would send Empire Employees to do the work. I got Curly, Larry and Moe of the very little english spoken variety. They were contractors. They got started and Moe took off to do another job, leaving Curly and Larry to finish up the job (whole house carpet install) They managed to damage a wall while moving furniture (rammed my sofa into the corner of my sheetrocked entry way hard enough to bend the metal corner edging and collapse the sheet rock.

They didn't let me know about it..I had to discover it 5 minutes after they left. They then managed to clip my brand new leather love seat with the sofa while lifting it over the love seat, peeling the leather off of the top back arm rest.I saw it happen and was trying to get their attention to lift higher when it ocured. When I pointed it out all I got was the "no speak english" stare and a shrug. Empire has been all lip service about paying to repair the damage, but has yet to send any kind of documentation for paying for it.

All emails and phone calls are ignored, or worse yet taken as very concerned with zero follow up.Buy your carpet at a big box store and pay one of their contractors....you will save thousands

Review #858211 is a subjective opinion of a user.

PRODUCT OR SERVICE Installation
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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