Empire Today's reply to:
Empire Today - Communication is Important!
Lack of communication is so frustrating for a consumer.You wait and wait and wait, wasting your time and your day off.
So the salesman ordered the wrong product - then fix it! The installers show up on time and find out they have the wrong product and then disappear. Hours later...no word from anybody. After assuming they were coming right back with the right product, we finally called Customer Service who said the salesman would have to come by the house and re-do the order.
Waiting and waiting - no word from the salesman. Called Customer Service again - too late to schedule next-day appointment. After 4th call to Customer Service, begging them to please get this scheduled as we're extremely inconvenienced without a master bedroom, it's scheduled for 2 days later.
So instead of 2 nights without a master bedroom, we have 4 nights living in an uncomfortable guest bedroom.Communication, it should be so easy!
Reason of review: Poor customer service.