Reply by Empire Today

It was disappointing to read your review and your concerns with our pricing. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We would like to know more about your concerns with your sales appointment and measurements, but we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to, and we will reach out to you as soon as possible. Thank you. Jeanette Ramey, National Customer Service Manager

Empire Carpets give the sales rep a factor to calculate how many cartons are necessary to complete a job based on sq footage. They give the sales rep and the customer these so-called sales prices but, put a false and inflated multiplication factor to calculate sq footage thereby inflating the so-called sales pricing!

Always- always- always- get three bids from different flooring companies and it will become glaringly obvious Empire and their so-called sales price (50-50-50 sale, buy one room get two free) is no sale and will always be highest bid in the three bids! In addition, measure length by width and figure out your sq footage for your needs.

Then, have Empire measure and you will discover they have inflated the sq footage to stick their hands into your pocket by inflating the actual price of the product! Don't deal with Empire Carpet as they are complete rip offs!!!

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