Reply by Empire Today

John, we apologize for the inconvenience during your installation and the confusion regarding your refund. It’s disappointing that you had trouble contacting customer service. We understand that you have received the refund, and we will be reaching out to you to discuss this further. If you have additional questions, please contact us at 888-588-2315 x4195 or email us at Thank you. Rebekah Clerk, National Customer Service Manager
Bronx, New York

When getting estimates for my carpeting to be installed, we knew our pool table would have to be moved. We agreed to a fee of $150.00 to have additional people brought in to do this.

They never brought extra people in and instead asked me to help them move the pool table. When I told the installers we paid $150.00 extra to have this done and I was going to complain about it they were fearful because they said the company would take it out on them. Customer Service unresponsive, product quality not that good.

Employees fearful of any complaints. I will never do business with them again and recommend that you DON'T do any business with them at all.

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