Reply by Empire Today Mar 06

Hi Kim, we regret that you were inconvenienced by a missed appointment, and assure you that this is not the level of service we expect for our customers. If your concerns remain unanswered please contact us via customersupport@empiretoday.com.
Thank you.
Author's
Cocoa Beach, Florida
1 comment

we had the carpet installed march 2015.we do not live here full time.

October we noticed it was buckling up at seem between living and bedroom. we called the end of jan when we were here again to make sure it was repaired before warrenty. they could not do it in that time frame because its over an hour from Orlando and would schedule it next time were here. called end of feb.

and made an appt. for march 11. got a message from deana lewis that day to change to Monday the 14th, we said yes. never came or called.

deana lewis said wed. afternoon for sure! never called or came. the 16th.

left many messages to her, she never calls back to make yet another appt. we needed it done before we leave on the 20th. very unorganized repair organization.

its now the 17th.kim Weiss 570-594-1508

Review about: Empire Today Carpet Installation.

I liked: Were quick to install, But not to repair it.

I didn't like: Person handling complaint will call in 1-3 days, How our work order was not handled well.

Review #811718 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / $200
Preferred solution Not specified

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ETCustomerSupport
#1129630

Hi Kim, we regret that you were inconvenienced by the missed appointment, as this is not the level of service we expect for our customers.We want to make things right for you, and will be reaching out shortly to discuss the situation.

You can also reach us at customersupport@empiretoday.com.Thank you.

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