Reply by Empire Today

Dear John,
We are disappointed to hear that your installation was delayed due to the product not being in stock. We understand your frustration and assure you that we will do our best to help resolve this matter. Unfortunately, we are unable to locate your account information. Please email us at customersupport@empire-today.com with your account and contact information so we can follow up with you.
Thank you.
Author's
Atlanta, Georgia
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Staff
1 comment

I had contracted with empire to install carpet in my house.Fast forward to today.

Empire called me this morning, day of install to say sorry we don't have your carpet in stock. So nobody looked the day before to figure out if you have stock for the next day. Then it took all day to get in touch with a manager, just for her to say "so what do you want to do".

I want to cancel my order and will NEVER think about using empire or will not recommend them to anyone I know.Thanks empire for wasting my time.

Review about: Empire Today Carpet Installation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Broken promise, Lack of resolution.

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ETCustomerSupport
#1197305

Dear Customer,

We are disappointed to hear that your installation was delayed due to the product not being in stock.We understand your frustration and assure you that we will do our best to help resolve this matter.

Unfortunately, we are unable to locate your account information.

Please email us at customersupport@empire-today.com with your account and contact information so we can follow up with you.

Thank you

-ET Customer Support

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