Reply by Empire Today

Dear LaShanda,
Customer satisfaction is important to us, and we sincerely apologize for your experience. We understand that we have addressed your concerns. If you continue to have questions, please contact us at
Thank you.
Charlotte, North Carolina
1 comment

I took the day off (no pay)on a Tuesday for the carpet installation for which I received 3 confirmations for. Their arrival time was to be between the hours of 8a-9a.

So 8:30 rolls around then 8:45 and in my head I'm thinking it would be typical for them to show up when they HAD to be here. My husband calls me at 8:58a and tells me that they called to cancel and wanted to reschedule for Thursday. First of all why do you think that people sit at home eating bon bons all day and it is ok for you to just change my days. I have checked the reviews and apparently it is common practice for them to cancel on customers like this.

I called to speak to the manager but got a woman named Wendy. She goes on to say that the installer was sick. Were all of them sick? Was 1 person going to install 1800sq ft?

No excuse- then she went on to say that the reps overbook appts sometimes...IS THAT MY PROBLEM???

sounds like some unprofessionalism to me. Now I have lost money and time do to your lack of customer service.

I wanted my install before Christmas and now that is up in the air. They pride themselves on being in business since 1959, obviously there business savvy is stuck in that era.

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Poor customer service.

Monetary Loss: $178.

I didn't like: No show.

  • Installation
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We understand your frustration that the installation was not completed as scheduled, and we would like to help make things right for you. Please send your contact information to so that we can follow up with you.

Thank you. Bill Allivato, National Customer Service Manager