Empire Today's reply to:
Empire Today - Cancelled Install the day before
Scheduled a whole house carpet install three weeks ago for this week.Of course you disrupt your whole house to prepare for the installers so that they can just walk in and begin.
This morning someone called and left a garbled voicemail cancelling the install because they were too busy. When you call the phone number of the local office it just keeps recirculating the welcome message. After two phone calls to national customer service one of the reps called us back and asked to reschedule the following week.
There was no discussion or alternative to rescheduling and we had to take additional days off work to accommodate them.Why the huge ad campaign if you can't handle the sales?
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.