Reply by Empire Today

Dear Ventrice,
Our records show that we have since processed your refund. For any future questions and/or concerns please contact us at
Thank you.
Bartlett, Tennessee

On April 22, 2016, a representative from Empire came to my home to give an a free estimate on having flooring installed. The person brought samples, and persuaded me to enter into a financial contract with Empire.

I gave him $520 as a deposit, with the distinct understanding that if I changed my mind, I would get my money back. The next day, April 23, 2016, I called the representative to cancel. He informed me not to worry, he would handle my refund. I also filled out the cancellation contract, and mailed it the same day.

As an extra precaution, I called Empire to advise them of the forthcoming mailing. Now, May 20, 2016, and after several phone calls and broken promises, I have yet to receive my $520 deposit.

Reason of review: Problems with payment.

Monetary Loss: $520.

Preferred solution: Refund my money as promised and offer my original contract free as a gesture of good will due to your broken promises.

Empire Today Pros: Initial contact.

Empire Today Cons: No followup, Broken promise.

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Hello Ventrice,

We are absolutely disappointed to hear that your refund was not processed in a timely manner. We understand that we have been in contact with you and will continue to follow up until all your concerns are answered.

Thank you.