Reply by Empire Today

Darla, I truly apologize for your missed appointments and for the inconvenience this caused you and your family. It’s always our goal to make the home improvement process as easy and convenient as possible for our customers and as our National Customer Service Manager, I’m disappointed to hear you weren’t given the opportunity to experience this. It is my understanding that we’ve been able to reach out to you to respond to your concerns. We thank you for taking the time to bringing this to our attention as we are always trying to improve our service. If you need anything else, please feel free to call me directly at 888-588-2315 x4195 or contact me via email at Thank you. Rebekah Clerk, National Customer Service Manager
Washington, District Of Columbia

I called Empire for their free in home estimate - which they proceeded to cancel THREE times in a row. They won't be getting my business!

And I was a SERIOUS buyer! The first two times I got a call saying that they would have to reschedule - that they were "overbooked." The third time the guy showed up but then quickly left because my son had had a fever earlier in the morning.

He stated that he could not afford to get sick, even though he had a mask on, and we offered him hand sanitizer. I am so disappointed.

Product or Service Mentioned: Empire Today Estimate.

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