Reply by Empire Today

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Dear Deborah,

Our mission is to make beautiful new floors easy for all of our customers nationwide. We achieve this mission by putting our customers first and working with a sense of urgency to address their concerns.

We sincerely apologize for your experience, and understand that your order has been cancelled per your request. If you continue to have questions and/or concerns please contact us at customersupport@empire-today.com.

Thank you,
-ET Customer Support.
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Update by user Jun 26

Company fixed the issue and I have been provided with full refund. After contacting my bank, Empire Today refunded the money.

I believe if I did not take all the steps and more to get my refund, Empre Today would have taken longer in doing so.

Let it be recorded, they took more than the five to ten days they said it would take. I do NOT recommend Empire Today!.

Original review posted by user May 17

I am a bit concerned. After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details.

The home at this moment has bare floors and during the quote and at this moment there is no furniture. However, on the product specification page, there were some details that stated that two rooms had hauled away and ... three rooms had 8 items per room to be moved... The home is being updated by the homeowner.

Some floors were in the process of being removed by the homeowners. All already done by the end of today. We want to save money on the removal of flooring. We reached out via email sending the Notice of Right to Cancel.

I called the 800 number with no success in getting a representative. I am concerned that as soon as I send via express mail, the cancelation it will not be honored.

We want to cancel the contract today, May 16th, 2020. Let it be noted that we signed the contract today.

User's recommendation: Ask, ask, ask for all prices.

Preferred solution: Full refund.

Location: Bradenton, Florida

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