State: California City: Los Angeles Product: Empire Today Estimate Clear all filters (2 of 50 reviews match)
filters
State:
City:
Product:
Empire Today's reply to:

Empire Today in Los Angeles, California - Scheduled an appointment twice and Empire was a no show.

I’ve reviewed your post and it deeply concerns me that we didn’t meet your expectations the first time but then missed a second time when we committed to being there for your appointment. I do apologize on behalf of the organization. Since we don’t have any stores, our in-home appointments are very important to us. Our goal is to make the entire process convenient and ensure you’re satisfied not only with the service but also with our products. Based on the information provided in the post, I’m not able to review your account. I would really like the opportunity to discuss the information that you’ve provided and gather some additional details. If possible and at your convenience, please feel free to give me a call at 888-588-2315 x4195 or you can email me at customersupport@empiretoday.com. Rebekah Clerk, National Customer Service Manager.
Review
#164301 Review #164301 is a subjective opinion of poster.
Service
Empire Today Estimate

I scheduled an appointment to get an estimate for wood laminate flooring. Empire scheduled me between 3:00-6:00pm. I waited until 8:00pm and they never showed up. I submitted an email to Empire web site stating my disappointment with their service.

I received a call the very next morning from a supervisor. She was very apologetic and explained the there was some confusion with the scheduling. She told me if I would give Empire another chance they would show me that they are professionals. She would also give me a discount. So I agreed to schedule another appointment. She scheduled me for this Friday between the hours of 6:00-8:00 pm.

I rushed home after work and waited until 8:15 and no one called me to say that they were unable to meet me. They were again a no show. I will not recommend Empire to anyone.

Empire Today's reply to:

Empire Today in Los Angeles, California - Empire Carpet Sucks

I have read your post from a couple years ago, and although it has been some time, I would like to apologize for the inconvenience your missed in-home appointments may have caused you. We know our customer’s time is valuable and that it can be frustrating to have to continually reschedule your appointment. We know some time has elapsed, but if you are still interested, we would like to hear more about your experience so we can better improve on satisfying you and our other customers in the future. I can be reached at bmoscatello@empiretoday.com or via phone at 888-588-2315 ext. 5234. Bridget Moscatello – Vice President of Customer Care.
Review
#114351 Review #114351 is a subjective opinion of poster.
Service
Empire Today Estimate

I scheduled a free in-home estimate for 2/23/08. They say to allow a two hour time frame for their sales person to arrive.

My appointment was between 11 am and 1 pm. Well, by 1:15 pm I was a little worried they weren't going to show up. I called, they said they couldn't get a hold of the sales rep. Suggested I wait a bit longer.

Waited almost two more hours, no show. Reluctantly rescheduled with the promise it wouldn't happen again. Here I am today, no one ever showed up for my appt. This company is a complete joke.

I'm surprised they're still in business.

I asked to speak to a manager and he claimed this never happens, and that he could reschedule it AGAIN. Ha, as if I'm going to waste a third weekend on these losers.