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Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Dear Toni, Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered. We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously....
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Los Angeles, California
#1112105
Empire Today's reply to:

Empire Today in Los Angeles, California - Lazy and Incompetent

We reside in Los Angeles, Ca and had scheduled an appointment for 10 AM to get a quote for our new home. The rep called to tell use he couldn't make it because of the weather......it was raining. And what's more funny is that a representative from Home Depot had arrived to give us a quote on something else 15 minutes prior. He even laughed after we explained what just happened with Empire. We called to complain as we do not yet reside in the home and schedule a baby sitter (who also showed up despite the rain). Unfortunately, they indicated that there was only one rep in our area of Granada Hills, CA. We refused to reschedule and decided to go with someone else. This is true reflection of Empire's work ethic. EXTREMELY LAZY and incompetent. To cancel an appointment due to rain is pathetic. I can't even imagine the quality of the work. This rep should be terminated.
Los Angeles, California
#305550
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Empire Today's reply to:

Georgina, thank you for making us aware of your concerns, we understand that we were in contact with you about this issue previously. We have attempted to contact you to discuss your concerns, but we have been unable to reach you. If you have any questions or would...
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Los Angeles, California
#303892
Empire Today's reply to:

Conplaint against Empire Today sibstandard shower stall installation

Complaint about Empire Today Following a leak into my downstairs neighbors' unit, it was determined (by 2 plumbers) that the shower they installed 4 and a half years ago was installed very poorly, and the shower pan was sinking around the drain, breaking the seal and thus causing the leak. The pan needs to be re-installed, or another pan installed. My insurance company talked to them. I put in a service request on 10/26/11, and was told someone would contact me within 1-3 business days. Noone did. I called again on Oct. 31, and the earliest day a plumber would come, their employee said, was Friday, Nov. 3. The appointment was made for 2 PM. Today, Nov. 3, their plumber called before 8 am to tell me the person who was supposed to come "had a family emergency" and could only come Sat., nov. 4 in the morning. I refused; I received another call again a few minutes later, just before 8 AM, and was told that someone was on his way and would arrive at 9 am... 20 mins later, their plumber called again, saying the #5 Freeway was very slow, and he would be late. When I told him he messed up my day, he told me I "messed up his day too". 1) How professional is that? 2) It is now 10:20 AM, and noone has showed up. Somehow, I very much doubt that I will see today a plumber from Empire Today. It is obvious that Empire Today is are failing to fulfill their responsibilities, that the shower stall was not installed according to professional standards, and that I incurred a major prejudice, through their fault. My shower has been non-operational for several weeks. Empire Today seems incapable of sending me a COMPETENT PERSON, WHO COMES AT THE STATED TIME, so that my shower pan can be replaced properly and professionally. I will need to have the work done by a licensed plumber of my choice and have them pay the bill. Since I have the feeling that I would have difficulty recovering that money, I am filing a complaint with the BBB, and/or filing a legal procedure against Empire Today; I will also request that their license be revoked. I will not only claim financial damages, but personal and emotional prejudice. All the more since I already had a leak problem right after they installed the shower in May 2007.
Los Angeles, California
#272807
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Empire Today's reply to:

Empire Today in Los Angeles, California - Warranty not upheld and high pressure sales

Sales man Corey Price came to our house to do an estimate for laminate flooring. We told him our concern was that we had carpet in the dining room and if our dogs had an accident on the floor it was difficult to get all the way up. Corey said he too had dogs and recommended we get wood laminate because it is great for pets. He said there is no issue with clean up and the flooring even had a 25 year warranty against moisture. He then talked us into looking into doing our whole downstairs because of the fact that this flooring was so great for people with pets. We decided to see how much it was, he quoted us $11,000! This was way out of our budget and way more than our neighbors had paid for their floors. So Corey kept going down and down on the price. Finally my husband and I decided that even though the most recent price was still about $1500 more than what our neighbors paid we decided to go ahead and get it done because we figured that part of what we were paying for was the great warranty and the fact that it was a larger company we figured that they stood behind their warranty. It has now been about 3.5 months since the product was installed and we are getting bubbling in some areas and also where the edges meet each other the flooring is lifting. I called Empire and they came out and did an inspection. They said that the bubbling was from the pets and they said they couldn't see where I was having the lifting. He said that the bubbling was not covered under the warranty and that if we wanted it fix we would have to pay to have it done. He didn't care that the sales man had sold us on the fact that the flooring was great for pets, not only sold us on it but also convinced us to do our living room in the flooring too, when we would rather have carpet if our pets will damage either one. Aside from that their are areas that I know for sure where not caused by my dogs in the kitchen but the inspector wouldn't acknowledge that. Also when I kept reminding him that we were having lifting too he said that he did not see what I saw. So I guess their warranty tactic is find and way out, deny, deny, deny or just change the subject. I am very disappointed with the service and sales tactics. We were flat out lied to and now we are being to asked to pay additional money for flooring we haven't even had for half a year. Buyers beware, they sub out all the work and the only way anyone in that company makes any money is if they pull one over on you. Then when a problem comes a long they point fingers and the consumer is the one that pays the price!
Los Angeles, California
#252140
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Empire Today's reply to:

Empire Today in Los Angeles, California - Lies and Deceit

Very disappointed with Empire Today. They stated they were having a sale of 75% off flooring. The quote for my 1,000 sq. foot condo was $21,000. What a Rip Off! After complaining to customer service, nothing was mentioned to reduce the price. The next quote from a reputable contractor was $7,000. BIG DIFFERENCE. I am surprised Empire is still in business with all their lies and deceit. Now I have to add 25 words for this information is submitted. They must want more negative attention and unsatisfied customers. This is ridiculously ***. Please stay away from them.
Los Angeles, California
#251517
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Empire Today's reply to:

Empire Today - Ripoff

I fell for the 'Empire Today' advertised promotion ("buy 1 rm, get 2 free"). Of course, when the salesman showed up, he explained that this applied to a lower grade of product than we had desired. But, that was not the major issue. After selecting carpet for 4 rooms, the unscrupulous salesman came up with a $ amount that sounded semi-reasonable to us (of course, we hadn't shopped around), though the paperwork he provided us did not specify sq. footage. Well, bottom line is, he ordered so much extra carpet for us that there was enough left over to carpet another room! The installers were willing to install it for us at the cost of extra padding. We agreed, but asked them to come back in 2 weeks to install. 2 weeks went by and the installer called to say his partner actually installed the extra carpet in his own home! I didn't even know how to go about complaining to Empire Today and figured they'd only give me the runaround. So instead, I am warning everyone I can to stay far, far away from this ripoff company.
Los Angeles, California
#207502
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Empire Today's reply to:

Empire Today faux wood blinds - overpriced and poor quality

I should have done my research here before scheduling an in-home estimate with Empire Today. We needed wood blinds and I figured they were a huge company who seemed to pride themselves on Customer Service. We needed blinds in our dining room, kitchen and 2 bedrooms. The windows in the bedrooms are split vertically (one window on top of another small window, with a gap of wall in between). Technically 6 windows total, 2 of the (lower) windows being VERY small (approx 50" wide by 24"). The other windows are also fairly small (approx 50" wide x 40") The estimate for wood blinds was $2500!! We had no choice but to downgrade to faux wood, which still came in at a whopping $1700. After the installer came, I was shocked at the quality and style of the valances, and upset that the Salesperson did not one mention or show us how they looked. If I had know I would NOT have placed the order. They were large and stuck out of the wall, were crooked and were hanging on plastic hinges. The worst part is that they are easily removed and/or pulled off of the two lower windows in my children's bedrooms. My 3 year old son already pulled his off so we had to remove them which exposes the ugly brown metal top of the blind. I called to complain and was promptly called back. The customer service agent, Daisy, seemed to be concerned and helpful. She said she would call the installer and see if there was anything they could do about the valances. Sadly, I never heard from here again. I wish I could return these blinds or at least be offered a partial refund for the poor quality of valances. These are a very important aspect to the design and look of the blinds.
Los Angeles, California
#203684
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Empire Today's reply to:

Empire Today sells ***

I had laminate flooring and carpeting installed in July 2008, two years later the carpet looks like it is 20 yrs old and the flooring is coming up at the edges and empire will do nothing about it. The warranty is junk that they give you and they want $75.00 to come out and inspect the damage. I have been waiting for two weeks for someone to call for inspection. Turned them in to the BBB, buyer beware, they lie about their products, send illegal Mexicans to do install and their warranty is junk. I am raging over this.
Los Angeles, California
#191488
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Empire Today Products and Services Reviews

We apologize for the inconvenience that this may have caused you. The situation you described is not how we handle our scheduled appointments or customer service. As a member of the Customer Service Management Team for Empire, I am sorry your experience did not meet...
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Los Angeles, California
#179141