State: California Product: Empire Today Laminate Flooring Clear all filters (3 of 17 reviews match)
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Empire Today's reply to:

Empire Today Laminate Flooring Review from Placerville, California

Dear Becky,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Review
#834981 Review #834981 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Reason of review
Bad quality
Empire Today Laminate Flooring Review from Placerville, California
Empire Today Laminate Flooring Review from Placerville, California

The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials.

My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for.

Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure.

We have shards of sharp plastic cutting our feet, pinching our socks. Broke promises yesterday again, no show!

Empire Today's reply to:

Empire Today in Carmichael, California - Sidestepping the issue of any issue.

Thank you for making us aware of this situation. We take your concerns very seriously. Unfortunately, we are unable to locate your account with the information given. Please contact customersupport@empiretoday.com so we can discuss this situation further.
Review
#825013 Review #825013 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Reason of review
Bad quality

Made a purchase late 2014 of laminate flooring for my bedroom/bath. Neither room is big, but they connect.

Several months ago I started noticing the flooring was buckling at the joints. (Tongue & Groove) Just thought, at first, it was me. Then later it became obvious that it was buckling and there was a squishing sound.

Called to see how this could be corrected.

First, the hold time on the phone became indecently long, the department shuffling, dropped calls and no return calls, etc.

Three (3) months later I finally got the local dealer who said he'd look into what could be done, because labor warranty had already expired.

I just got a call and I was informed they can't do anything because (wait for it) they no longer carry the brand and type of flooring I purchased!

I pointed out if that was the case then the 30 warranty was no good either on an item they don't carry anymore because they wold be unable to replace it. The response was, yep.

Just don't do business with them.

Empire Today's reply to:

Empire Today in Riverside, California - Theft

We take allegations such as these very seriously, and we would like to follow up with you so that we can learn more about what happened. Unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com or call us at 888-588-2315 x3555 so that we can reach out to you. Thank you. Angelica Snell, Resolution Team Manager
Review
#676236 Review #676236 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Cons
  • Job quality
  • Lack of caring
Reason of review
Poor customer service
Tags
  • Theft From Installers

The installers stole everything that they could get their hands on including a bunch of camera equipment. Equipment that I make part of my living with.

I have complaints about the workmanship and broken plumbing that they acted as if they had nothing to do with but it pales when compared with stealing. All you can do is to have security people watching when they come into your house and then search them before they leave. I need to add thousands of dollars to the cost of the job.

In the old west stealing a mans tools was a hanging offense.