State: California Product: Empire Today Flooring Installation Clear all filters (7 of 59 reviews match)
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Empire Today's reply to:

Empire Today in Los Angeles, California - Return vist to fix original installation - Resolved

Dear Toni,

Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered.

We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously. We’ll further review your request, and we’ll be in touch with you shortly to continue working on a resolution.

Thank you for your patience.
-ET Customer Support
Review
#1112105 Review #1112105 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Poor workmanship
Loss
$1500
Preferred solution
Price reduction
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation

Update by user Jan 25, 2018

I have attached a before and after of one areas that was repaired/fixed by the very unprofessional installation. Looks worse now than before the fix.

I do not want Empire Today back to replace the flooring, I want my bill reduced so I can hire professionals to paint and repair the damage caused by the installation and re-do. Now I have been receiving collection phone calls from Empire Today. This has been a nightmare. I have had several contractors from Empire Today look at the installation, I have repeatably asked that the original contractor not return.

But he returned and reluctantly replaced the shoddy work he did from the beginning. I believe it is the luck of the draw when you hire Empire Today.

If they send a good contractor you get a professional installation. I hope this is resolved soon.

Update by user Jan 25, 2018

So many contractors have been sent to fix this unprofessional installation and it is still an unprofessional installation. I have been in communication with the complaint department but this is still not resolved.

The last offer, which was very generous, wants to send another crew and install another new floor.

I have rejected this offer, I want my balance to be reduced and for them to put on strip of quarter round to cover up a very badly cut vinyl. Now I am being threatened with collections.Where do go from here?

Update by user Jan 22, 2018

Empire Today was responsive, but not quickly and I had to wait for a 4 hour window more than once. One time they did not show up at all.

It has not been completed yet but some repairs have been done by a professional. I am requesting that they balance of my bill be reduced and that one more quarter round be installed to cover up the uneven/shoddy cutting of the vinyl at installation. Empire Today offered to pay for the repair to the baseboard with 3 estimates from licensed painting contractors.

I was not able to find a contractor that would only paint small areas. My problem is that it should have been right the first time.

Original review posted by user Oct 08, 2017

After many emails and photos the original installers returned. I had requested that they not return several times.

I had said from the beginning if they thought the installation was done correctly I did not want them back. But that did not matter. The installers were argumentative and even suggested we call someone else to fix it and bill Empire Today. They reluctantly did the work they were sent out to do.

They removed some of the white caulking and replaced some of the qtr. Leaving white caulking and covering it with clear did not work and mitering should have been done at the corners. So it looks better but it is still unprofessional. They also did not take any responsibility for damage at installation.

Tiles were knocked loose and fell off later and chips in the baseboard were new. They did remove the cement from the walls and the door.

I had vinyl installed and it came in one big roll that was difficult to move around, this is why there was other damage. Here are the photos after it was fixed.

Empire Today's reply to:

Empire Today - Flooring Installation Review from San Clemente, California

Dear Customer,
We have read your review and we'd like to address your concerns. Unfortunately, we've been unsuccessful in locating your account with the information in your post. Please email your contact and account information to customersupport@empiretoday.com, and we'll be happy to reach out to you. Please mention PC in the subject line.
Thank you.
Review
#951866 Review #951866 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Bad quality

Had laminate flooring installed in three areas.Now it is curling and buckling in numerous areas.Called and complained.They are sending crew out to make repairs.Hope they get it right,or will get refund for flooring.

Empire Today's reply to:

Empire Today - Flooring Installation Review from Carmichael, California

Dear Erin,
We sincerely regret that your installation had a rocky start. We are aware that we have addressed your concerns. Feel free to contact us at customersupport@empiretoday.com if you continue to have questions regarding your experience.
Thank you.
Review
#926791 Review #926791 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Return, Exchange or Cancellation Policy

I was first helped by an amazing sales representative, Vicki, who dig a great job helping me choose flooring for my whole house. I was getting 2 rooms and my hallway done with hardwood and 4 bedrooms with new carpet.

The installation date was for the following Wednesday and Thursday for the hardwood and the following week on Wednesday for the carpet. On the morning of the first Wednesday I got a call an hour into the appointment window telling me they did not get the shipment in and they were cancelling the appointment. Irritated, I spoke to the manager, Matthew. He apologized and gave me a $200 credit, about 2% of the total cost, and promised my house would be complete by the 1st of October.

I moved all the small things out of the 6 rooms only to hear back that the shipment still did not come in add promised.

When I called back and spoke to Matthew for the second time, he told me to choose a different flooring. I can now not get ahold of anyone from Empire to help me.

I am very dissatisfied with the service. I'm currently looking for a full refund and I'll choose another company to help with my house.

Empire Today's reply to:

Empire Today - Flooring Installation Review from Rancho Cordova, California

Dear Customer,
We are disappointed to hear that your product did not meet your expectations. We understand that you have requested to cancel your order. If you continue to have questions or concerns about your experience, please contact us at customersupport@empire-today.com.
Thank you.
Review
#912579 Review #912579 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Bad quality
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California

That installments the worst job I've ever seen pictures will speak for themselves. We decided to cancel the contract after the work we seen after they flooded our kitchen counter have an a person here that didn't work for the company we have more pictures you can feel were they did fill in the floor bad job for $1615 not even cuts

Empire Today's reply to:

Empire Today in Shingle Springs, California - A total ripoff!

Dear Customer,
We are disappointed to hear that you feel this way. We want to help address your concerns, but unfortunately we are unable to locate your account with the information provided. Please send your contact info to customersupport@empiretoday.com so that we can look into this and help make things right.
Thank you.
-ET Customer Support.
Review
#905940 Review #905940 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Order processing issue

We bought a new house and needed to change floors in it before we could move in, so we were in a hurry to get this done and decided to go with this BS of a company. Outside of "Never Do Any Business With Them" advice, if you do decide to move forward for whatever silly reason like ours: First of all, do not believe anything their sales people telling you. Have them put everything in writing with all managers names and numbers of Sales and Installation. Call managers right then to assure those numbers are correct, and ask them to confirm the words sales people had given you about the installation times. If they can't or hesitate with ifs and thens, then simply don't go any further.

Secondly, ask them to keep a sample of what they have shown you that you liked and tell them that you will return it once the job is complete. What they show you and what you will have installed may be two vastly different in quality things (in similar appearance though).

Their initial prices need to be cut 4 times to be realistic. They have charged us $9990 for 1400sf laminate that costs 0.49/sf.

Lastly, do not pay them upfront, wait until the job is complete to your satisfaction (seriously doubt it), and use it as a negotiation tool to do things right for the right price!

Empire Today's reply to:

Empire Today in San Francisco, California - Poor installation, lack of follow thru, contacting a lawyer!

Dear Lisa,
We regret that your experience was not a great one. If you continue to have questions regarding your installation please contact us via customersupport@empiretoday.com. Thank you.
Review
#840294 Review #840294 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Cons
  • Craftsmanship
  • Misleading
  • Lack of caring
Reason of review
Order processing issue
Loss
$9000

To Bill at Empire!

I want you to know that I did not agree to sign a settlement agreement, nor will I. Also, after reading it, you stated that Empire is at no fault. You clearly stated that after seeing the inspection photos it was a poor installation and your company was going to redo our entire home. And, on more than one occasion you stated that the job was not done well and that you were sending your top installation team to re-install new carpet. On Tuesday, April 5th, your team arrived and informed us that they would be unable to do the job because of the padding. On Thursday, April 7th, Kendrick visited us to show us samples and from there we selected the carpet. YOU placed the order for the carpet chosen and scheduled installation for Thursday, April 14th.

At 11am, Wednesday, April 13, you left me a voice message asking me to return your call and I did. The following day, April 14th, I called at 7:32am, 7:45am, and 9:57am and finally heard back from you only to inform us that your company would not be installing carpet and ripping out what we currently have, and a refund would be issued.

The endless lack of consideration from the entire Empire team has left us with a very disappointing experience in regards to customer service and quality. The ongoing inconvenience to our lives and our home has put myself and my entire family on edge. The unnecessary expenses incurred due to Empire has left us no choice but to contact a lawyer in which we already have for all of the damages your company has caused.

Today was the absolute finishing touch when we received a phone call shortly after you and I got off the phone stating that the installers were on their way. Erin Lee arrived at our home to greet the installers and upon arrival, I informed her that you canceled the installation. The lack of communication between your whole entire team is unbelievable.

For the record, you sent the same sales person out to us to choose the carpet and if you wanted control of what we chose then you should have never given us the option. Your job as a business is to satisfy your customers in which you have not. As I stated in my review, I am not and will not be going away!

Empire Today's reply to:

Empire Today in Roseville, California - Poor coustomer service

Hello,
Thank you for making us aware of your experience. We want to help, but are unable to find your account with the information given. Please contact customersupport@empiretoday.com, so we can address your concerns.
Thank you.
Review
#832223 Review #832223 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Reason of review
Bad quality

We scheduled a time with a sales rep in Feb 2016 with Empire Today. The reps (sales name is Tom Luiez .

The flooring job was on March 8 2016 the days before moved furniture beds and other belongings so the Job would get done in a efficient way. The next day suppose to show up, 9:00 still no one. My wife called Tom and he was look into the problem. He called back and said the installer's truck broke down.

Ha ha ? So the next day two installers showed up at 9:30 to do a bathroom three bedrooms move a toilet and replace base boards, needless to say it was 9:30 pm when they left and had to come back the nex day to finish some base boards.A month later our toilet seals leaks and they were suppose to install the closet door guides that they promised to do, never got done.we have been calling toget them out here to fix toilet and door guides. This company is hiring illegal immigrants to do there rough work.

This company is terrible and would led not recommend them. Please do not let them in your home.

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