Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(75 of 868 reviews match)
Latest review first
Dear Toni, Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered. We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously....Read more
Los Angeles, California
Empire Today in Palo Alto, California - The worst Flooring Company in Monterey/Santa Cruz County I have Encountered
It would appear that the main reason Empire Today runs all of those TV and Radio commercials is to attract more customers than they scare away?? In my case I wanted to schedule an estimate. All of the other floor companies would send a person to do the measurements, then a follow up meeting to review the different product options. I work +50 miles from my house. I have a key lock box with an alarm system that can be turned off with my cell phone. Empire would not schedule an appointment unless I was there. So we scheduled on the weekend. The sent numerous emails and text message reminders. The day of the appointment, the sales person was a no show. I called and was told he was sick and could not make it, but no call. The next week same thing, an appointment that they never showed up at or called. When I call, I was told that inspite of all of the emails and text messages, the "sales manager did not assign a representative to my appointment" They lied. This is actually a good sign. I would assume that if I hired them, this apparent corporate culture of wasting the time of potential customer, would only blossom if I was an actual customer?? Good thing I did not need to find out too late in the game. Consider your options......RUN AWAY!!!!!
Palo Alto, California
Dear Darlene, We are disappointed to hear that your most recent experience has not been a positive one. We will be following up with you soon to learn more. Thank you for your patience.Read more
West Sacramento, California
Dear Customer, We have read your review and we'd like to address your concerns. Unfortunately, we've been unsuccessful in locating your account with the information in your post. Please email your contact and account information to...Read more
San Clemente, California
Dear Dawn, We are disappointed to hear that your product did not meet your expectations. Our records show that we have been in contact with you since your last posting. If you continue to have questions please contact us at firstname.lastname@example.org. Thank you.Read more
Apple Valley, California
Dear Erin, We sincerely regret that your installation had a rocky start. We are aware that we have addressed your concerns. Feel free to contact us at email@example.com if you continue to have questions regarding your experience. Thank you.Read more
Dear Rick, We regret your experience, but understand that we have spoken to you in regards to your product concerns. For future questions or inquires please contact firstname.lastname@example.org with your concerns and account information. Thank you.Read more
Empire Today in Chula Vista, California - Awful customer service
You will probably find the initial contact to be extremely positive, polite and cordial but after installation and overcharging you, you will never hear from them. Forget claims o credits!! This is a company so far away from following up with their promises. Save yourself all the painful dealings with a bureaucratic, awful company. The fact that the company doesn't have an office or place were you can walk in and complaint, makes them feel empowered. Customer service never answers, and when they do, they have the worst attitude. They won't put you through any managers, they will leave you on hold until you hang up. Your salesperson sho claims to be a sales manager at the sales appointment, will never call you back. I believe the company has no clue how to run a true customer service oriented business. You will hear about their customer service comparison to apple......do not believe that. The customer service resembles a Wal-Mart. Truly disappointed. Stay away!!!
Chula Vista, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
That installments the worst job I've ever seen pictures will speak for themselves. We decided to cancel the contract after the work we seen after they flooded our kitchen counter have an a person here that didn't work for the company we have more pictures you can feel were they did fill in the floor bad job for $1615 not even cuts
Rancho Cordova, California
Dear Customer, We are disappointed to hear that you feel this way. We want to help address your concerns, but unfortunately we are unable to locate your account with the information provided. Please send your contact info to email@example.com so that we...Read more
Shingle Springs, California
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