Reply by Empire Today

I’ve reviewed your post and would like the opportunity to have a member of our Sales Management Team review your file so we can follow back with your local sales team and the sales representative involved. However, based on your post, I’m not able to pull your contact information. If possible, would you be able to contact Rebekah Clerk, National Customer Service Manager at customersupport@empiretoday.com or call 888-588-2315 x4195. She will be able to gather the information so we can further review. Our sales representatives during the appointment will measure the area and provide a fully installed price. Our goal is to find the right products to meet our customer’s needs and budgets. We also offer a low price guarantee if certain conditions are met. Your satisfaction is extremely important to us and we take all concerns seriously and would like the opportunity to discuss your concerns. Once you are able to provide your information to our customer service tea we can then follow back with you. - Marlo Michalek, Vice President of Marketing Communications.
Author's
Brooklyn, New York
2 comments

On 9-3-08 my wife & I saw an empire commercial and said we shpould call to re-surface our 12'x26' bedroom in IN.A "sales rep" (all sub-contractors - not Empire employees) showed up the next day and gave us a quote of $1175 for that size room, charged by the SF (he offered us a $150 "discount" coupon against the purchase).

It seemed that Wall to wall carpeting for a room that size should cost less than $1035, so and I called around to other installers and they were about 30% less charged by the square yard. I couldn't reconcile the cost for such a small space, and I don't ever remember buying carpet by the square foot, on square yard. When I called EMPIRE (588-2300 - the only number you can find manned at a call center - they say the company is based in Northlake IL, but you won't find a way to contact the headquaters) and asked to speak to a supervisor to determine if I was getting ripped off, the supervisor Rick, told me he couldn't tell me how they charged for their carpet, because that was "up to the sales rep" who he confirmed was not an Empire employee. He flat out said he couldn't help me, and that I should speak to the 'sales rep".

I told Rick the supervisor that I would cancel my order, and tell everyone I know that EMPIRE has no intention of standing behind their products, and they could be considered part of a "bait and switch scheme" where they advertise 60% discounts on television, but their "sales reps" don't have to povide the discount or conform to any company standard.

I cancelled my order, and called my bank to put a stop on the cradit card.IF YOU BUY FROM THESE GUYS - YOU DESERVE WHAT YOU GET !!!

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Anonymous
#77747

you are so true about empire i had an bath liner installed in 2007 and it was suppose to have a life time warrenty but when i called because the liner was moving athey refuse to do anythingabout it. so do not empirefool with

Anonymous
#77746

you are so true about empire i had an bath liner installed in 2007 and it was suppose to have a life time warrenty but when i called because the liner was moving athey refuse to do anythingabout it. so do not empirefool with

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