In January 2013, I had carpet installed in my three year old old. I now realized that I was taken advantage of, as the Empire Today carpet was not any better than what was installed by the builders and it was installed professionally.
I had the carpet cleaned, the company that cleaned it noted all of the concerns that I had. Interesting enough, the same comments that Empire Today sales rep made about the builders carpet in 2013 were made about the carpet installed by Empire Today. Empire Today has not come in to the home as requested and unfortunately, I paid for the carpet cleaning in cash and I do not have a receipt.
I have wasted about three thousand dollars, not to mention the time and frustration. I am literally right back at square one.
Product or Service Mentioned: Empire Today Carpet Flooring.
Reason of review: Damaged or defective.
Monetary Loss: $2975.
Preferred solution: Full refund.
I didn't like: Lack of resolution.