Reply by Empire Today

Dear Tina,
We are aware that we have spoken to you since your post. If you continue to have questions or concerns please contact us at
Thank you.
Winston Salem, North Carolina
Customer service
Product or Service Quality
Value for money
1 comment

In January 2013, I had carpet installed in my three year old old. I now realized that I was taken advantage of, as the Empire Today carpet was not any better than what was installed by the builders and it was installed professionally.

I had the carpet cleaned, the company that cleaned it noted all of the concerns that I had. Interesting enough, the same comments that Empire Today sales rep made about the builders carpet in 2013 were made about the carpet installed by Empire Today. Empire Today has not come in to the home as requested and unfortunately, I paid for the carpet cleaning in cash and I do not have a receipt.

I have wasted about three thousand dollars, not to mention the time and frustration. I am literally right back at square one.

Product or Service Mentioned: Empire Today Carpet Flooring.

Reason of review: Damaged or defective.

Monetary Loss: $2975.

Preferred solution: Full refund.

I didn't like: Lack of resolution.

  • installed badly
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Dear Customer,

Thank you for bringing your concerns to our attention. We are disappointed to hear about your dissatisfaction with Empire, and would like to learn more.

Unfortunately, we are unable to verify your Empire customer information.

Please contact for further assistance.

-Empire Customer Support