Reply by Empire Today Aug 14, 2010

As a member of our Customer Service Management Team, I apologize that your appointment did not meet your expectations. It is our goal to ensure that customers are satisfied with every step of the Empire process. We know that making improvements to your home is an important and big decision. Empire works with leading manufacturers and carries a wide assortment of products and styles to meet the needs of our customers’ lifestyles. Our sales representatives work with each customer during their in-home appointment to select the right product to meet their needs. There are many factors that determine our fully installed price estimate such as; the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Empire will honor any price estimate for 30-days in addition, we offer a Low Price Guarantee - we'll beat any competitive offer, guaranteed. Please feel free to email us at customersupport@empiretoday.com or call me directly 888-588-2315 x4195 to discuss your concerns. I would like the opportunity to learn more about your appointment and follow up with the representatives involved. Rebekah Clerk, Customer Service Manager
Author's
Rockville, Maryland
3 comments

Wow, I thought Bathfitters was bad...this was like deja-vu.Same high-pressure sales techniques.

Pressure to "buy today" and "install tomorrow", or in the next 3 days, before you change your mind/see competitor's prices. Can I just tell you that the price we started at and price we ended at was a difference of $4000? Four-thousand dollars! I wonder how many "nice" people who don't know any better fall for this ***?

They need to be shut down. The worst part?

Depite HUNDREDS of complaints, the BBB somehow gives them an A+.How is that possible?

Review about: Carpet.

Review #176159 is a subjective opinion of a user.

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Unhappy customer
#129501

I just went online for new offer of free installations - however free doesn't include baseboard trim installation, leveling concrete floors, installing transitions and other items.My gut tells me they charge whatever they want since there is no price list.

We received a $70 coupon when we had our floors put in. When we got a quote for our bedroom, the salesman used a $250.00 coupon to write notes on. The first sales person said the $70 coupons was the highest they offered.

I will buy flooring from HomeDepot and install myself.Or maybe I will call the guys who installed my floor the first time and pay them

Business Response
Crosslake, Minnesota, United States #127508

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

Sincerely,

Consumer Advocate Team

Empire Today, LLC

Name
#127268

The BBB ratings factor in how much money a merchant donates to the BBB

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