Reply by Empire Today

I would like the opportunity to speak with you regarding your problems with your carpet and any issues you had regarding our professional installation. Customer satisfaction is truly important to Empire, and we want to address your concerns. If there are any issues that arise with the quality of the product or the installation, we will work with the customer on identifying the concern and assisting in providing a resolution. Since we do not have your contact information, would you please contact me so we can work with you to make things right? Please feel free to email me at or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Salinas, California
1 comment

We have only had our new carpet a little over a year

It looks worse then our 15 year old carpet we replaced. We don't even know if its the carpet we paid for because the workers brought the wrong carpet first. Most workers were non English speaking.

We can only vacuum our carpet in one direction in most places. It bunches up if vacuumed in other directions.

Every time I see the commercial on TV I want to scream! Believe me I'm telling everyone I know to stay away from Empire! I am very very disappointed Empire.

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I guess I will go back to my old tried and true source... I figured something had to be paying for All Those High-Priced Commercials (and Bargain Prices couldn't do that)... Thanks