Reply by Empire Today Oct 12, 2010

I have read your post about receiving your deposit refund. Please keep in mind, it may take 10 to 14 days for you to receive the refund. If you would like to check on the status of your account, I am happy to help. I can even provide a check number once we process the request. Please feel free to email or call me directly. I can be reached at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Author's
Washington, District Of Columbia
2 comments

Maybe I should've read the fine print.They told me no payments for a year.

I figured I would accrue interest and that was okay. What I didn't get was the credit limit. My carpet was $3500 with no payments. When my first bill arrived I had $700 dollars of interest charged.

That was okay. But, my credit limit was only $3500 and now my account is $700 over limit. And, you guessed it. A $39 fee for being over limit, every month until I got caught up.

I was very upset. It took me a very long time to get it under my limit. And of course they wouldn't agree to raise my credit limit.

I felt completely duped and taken advantage of.I will never buy from Empire carpet again, nor will I use GE financial services.

Review #142065 is a subjective opinion of a user.

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Comments

BAM
#98978

you as the consumer is responsible for any contract that you sign regardless of what was verbably said

Marv Eisen
#68850

Same thing happened to me, and I DID read the fine print.My contract said 0% interest free for one year.

Nowhere was it mentioned that the offer was conditional upon full payment being made within the year. Nor the penalty - as stated in the original thread.

I am in NYC and THIS IS IN VIOLATION OF RULE 5-06 of NYC Dept of Consumer Affairs rules.I have filed a complaint with NYDCA and it is currently being acted upon.

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