Reply by Empire Today

Dear Betty,
Thank you for making us aware of your concerns. We understand that we have since completed the installation. For future concerns please contact us at customersupport@empiretoday.com.
Thank you.
Author's
New York, New York
1.0
Details
Advertised vs Delivered
Staff
1 comment

I ordered carpet from EMPIRE TODAY in Staten Island with their Salesman Tony (worst salesman ever!) and got the old bait-and-switch!!!I chose a high quality carpet and when it arrived it was low grade garbage!

No wonder EMPIRE doesn't let you have swatches when you make your purchase! They also insist on full payment PRIOR to installation. Luckily, I caught it early and cancelled my order. Even the installers said the carpet was cheap and not worth the amount I was paying.

Tony was useless when I called him.He complained that he was too busy to come back to my home to attend to the problem and hung up on me twice.

Reason of review: Bad quality.

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ETCustomerSupport
#1178338

Dear Customer,

Thank you for bringing your concerns to our attention.We realize that your time is valuable, and we regret the level of service that you received.

We would like to help make things right for you, but unfortunately, we cannot locate your account with the information given.

Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.

Thank you.

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