My wife and I decided to get new carpet in the home that we recently moved in to. We called empire for an estimate and scheduled an appointment for 3-5 pm. They never showed so we called them to see what's going on. They said they are running behind and they could be there around 9pm. I just canceled because I had to work in the morning.
Months later we decide to try again. This time the salesman was on time. He took what seemed to be very fast and inacurate measurements and did not even write all of them down.
When we sat down to discuss pricing, he said we have 1700 sq feet and that it would cost $6000. He then said let me make a phone call and get the price lowered for you. After his phone call he quoted us $4400. For the mid grade carpet. He also tried to talk us out of getting the premium grade carpet.
We decided to get a second opinion from home depot. I told home depot what empire quoted me and they said that I should do my own measuring. I measured and came up with 1250 sq ft!! That's a 450 sq ft difference. After calculating in a Premium carpet, padding and install, home depot came out about the same price. Home depot will also be sending out a company that specializes in measuring and they assured me they will take very accurate measurements.
Also, when I asked the Empire salesmen how many sq feet our staircase was he could not give me a staight answer. He said that you can't measure stairs in sq ft. When I asked home depot about this, she said that thats not true and she would not lie to me because she does not get commission.
The Empire salemen also had a strong odor of alcohol that both me and my wife noticed.