Reply by Empire Today

John, we’ve read your review, and it’s disappointing that your sales appointment did not meet your expectations. We understand that you’ve already gone with another company, but we would still like the opportunity to learn more about your experience and answer any questions you may still have about our all inclusive pricing and price match guarantee. If you’re interested in speaking with us, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com.
Thank you.
Rebekah Clerk, National Customer Service Manager
Author's
Hackensack,New Jersey
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So me and my wife called empire to get carpets installed in 5 rooms of our house which total 900sq ft during their $50 per room special, they so aggressively advertised.

When the guy came in to give us his quote one of the first questions he asked was how we heard about empire. I was about to say from our parents who also used them, but he cut me off and said "from the TV ads?" He said it with such attitude that i wanted to hear where he was going with this so i just agreed. He then began to tell me that its not actually $50 a room and told me how it works is he gives me two prices one with the full price of the job, and another with the discount applied.

He then said i can choose which price is better and make my choice. I was confused how the special price would not be better than the regular price. He then said after we choose he will call his boss and get me a great deal. I work in sales and already i knew this guy was an *** and this was some kind of tactic that he was trying to use. Either way i let him measure just to see what the prices were.

When he finished measuring my 5 rooms that needed carpet, he pulled out a calculator and began doing some math. He gave me two prices. The first was the regular price of $7000 with install!!! I then was waiting for the huge savings. If its $50 per room i assume five rooms would be $250 plus install, and how much can installation be?! The price he gives me "with the sale" $6000!!! For carpets?! When i asked him if he was crazy he says "wait, ill get you and even better price" So he calls his boss and says "if you sign today we can do the whole thing for $5700" I could not believe it. So i asked why so much and he says "its not really $50 per room"

This was clearly a bait and switch ploy to get in my home and try to sell me. This guy walked into the wrong house, i went to carpets and more and got the whole house done for $2000 with padding and install. What a waste of my time.

Product or Service Mentioned: Empire Today Installation.

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