Empire came for in home estimate. (Nov 08) Salesman jipped us $100.
Did not finish floor in one day. Had to come next day. Offered me a roll of padding for compensation. Never got it.
I bought padding, and installed. Couple of weeks later, got a call, wanted to send padding. I didn't need it. Already had it.
Offered to send me the money for the padding. I like an *** turned it down. Now, it is May 09. Empire has had to come out here 3 times to make repairs.
Even had to send out a flooring inspector. Now sending out crew to take up flooring and reinstall new. I think that I should be compensated for the bull that I have had to deal with. I asked to keep the flooring they take up tomorrow and was told no.
It has to come back to the shop. I may not have no place to put the flooring, but I should get something. They think that I don't deserve anything. If they paid nearly $5000.
for flooring and went thru what I did they would want something too. I am sick of Empire, I do not recommend them at all.
Product or Service Mentioned: Empire Today Installation.