Reply by Empire Today Mar 02

Dear Morgan,
We apologize for the inconvenience that this matter caused for you. Our records show that your account has since been updated and a refund was processed in November of last year. For future questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Author's
South Elgin, Illinois
1 comment

I needed three blinds installed.After several phone calls and one missed appointment on their part, the salesman finally came to get the order.

An installer came to take measurements. And then once the blinds were in, it took me several times to get a hold of someone (I left messages, but no one ever called me back). I made several appointments, all of which were either cancelled or just forgotten. After finally getting someone here, ALL three blinds were wrong – wrong colors, wrong measurements.

Of course, they made me pay the full amount before the installation, so while I’ve been told I will get the correct blinds, there’s no guarantee that will happen because they have their money, so where’s the motivation?

We had used Empire in the past and had no problems – I had always recommended them.But after this complete disaster, I will never use them again and I implore you to stay away from them as well.

Review about: Blinds.

I didn't like: Customer service, Too long to schedule, Wrong colors and measurements of product, Have not tried to reconcile the problem.

Review #937164 is a subjective opinion of a user.

1.6
Exchange, Refund and Cancellation Policy
Turnaround Time
Customer service
Warranty
Staff
Product or Service Quality
Service Scheduling
Advertised vs Delivered
Price Affordability
Website
Discounts and Special Offers
Value for money
Reliability
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / $650
Preferred solution Not specified

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ETCustomerSupport
#1228201

Dear Customer,

Thank you for bringing your concerns to our attention.Your satisfaction is important to us and we regret that your experience was not a positive one.

We would like to help make things right for you, but unfortunately, we cannot locate your account with the information posted here.Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.

Thank you.

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