I needed three blinds installed. After several phone calls and one missed appointment on their part, the salesman finally came to get the order.
An installer came to take measurements. And then once the blinds were in, it took me several times to get a hold of someone (I left messages, but no one ever called me back). I made several appointments, all of which were either cancelled or just forgotten. After finally getting someone here, ALL three blinds were wrong – wrong colors, wrong measurements.
Of course, they made me pay the full amount before the installation, so while I’ve been told I will get the correct blinds, there’s no guarantee that will happen because they have their money, so where’s the motivation?
We had used Empire in the past and had no problems – I had always recommended them. But after this complete disaster, I will never use them again and I implore you to stay away from them as well.
Product or Service Mentioned: Empire Today Blinds Installation.
Reason of review: Poor customer service.
Monetary Loss: $650.
I didn't like: Customer service, Too long to schedule, Wrong colors and measurements of product, Have not tried to reconcile the problem.