Reply by Empire Today

Dear Morgan,
We apologize for the inconvenience that this matter caused for you. Our records show that your account has since been updated and a refund was processed in November of last year. For future questions or concerns please contact us at
Thank you.
South Elgin, Illinois
Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

I needed three blinds installed. After several phone calls and one missed appointment on their part, the salesman finally came to get the order.

An installer came to take measurements. And then once the blinds were in, it took me several times to get a hold of someone (I left messages, but no one ever called me back). I made several appointments, all of which were either cancelled or just forgotten. After finally getting someone here, ALL three blinds were wrong – wrong colors, wrong measurements.

Of course, they made me pay the full amount before the installation, so while I’ve been told I will get the correct blinds, there’s no guarantee that will happen because they have their money, so where’s the motivation?

We had used Empire in the past and had no problems – I had always recommended them. But after this complete disaster, I will never use them again and I implore you to stay away from them as well.

Product or Service Mentioned: Empire Today Blinds Installation.

Reason of review: Poor customer service.

Monetary Loss: $650.

I didn't like: Customer service, Too long to schedule, Wrong colors and measurements of product, Have not tried to reconcile the problem.

  • blinds and drapes
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Dear Customer,

Thank you for bringing your concerns to our attention. Your satisfaction is important to us and we regret that your experience was not a positive one.

We would like to help make things right for you, but unfortunately, we cannot locate your account with the information posted here. Please send your contact information to so that we can follow up with you.

Thank you.