Reply by Empire Today

Ms. Newton, Thank you for bringing your concerns to our attention. It is my understanding that we have discussed and finalized a resolution with you. If you have additional questions, please feel free to email us at or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Reston, Virginia

I purchased floors from Empire Today. I paid almost four grand. First the sales rep lied and said it would be done in one day and the quality of the floor was great. That it would not buckle scratch or warp.

Well first of all, it took four days to do. It was the workers first job, he had no help or supervision. The floor should of been installed better than it was. But I didnt complain about any of that cause I have five kids, who all had to stay in a basement for four days. One child had to have physical therapy at the house so I didnt have time for them to come and redo it all. I just dealt with the way it was.

The floor began to warp buckle and scratch. I tried contacting the company on several occasions and I was told someone would email or call me in one to three days. After several times of no responses, I call tried to call back and both numbers I had were disconnected.

I am furious at the customer service I have recveived. I spent alot of money and felt as if I was lied to about everything. I feel like they are a scam when it come to the warranty because they give you the run around. I still havent heard from them yet. If I dont, I am contacting my lawyer and the Better Business Burea. Do not get anything done by Empire Today. They are a joke!!

Monetary Loss: $3800.

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Castle Pines, Colorado, United States #126270

I am having the same problem! The customer service at Empire is very very hard to get on line (sales is VERY easy to get).

I am so unsatisfied with the product and want the floors removed and NOT replaced. I am contacting Wells Fargo now to see what I can do about not paying for this.

Crosslake, Minnesota, United States #126250

Thank you for bringing your flooring experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.


Consumer Advocate Team

Empire Today, LLC