Reply by Empire Today

As a member of our customer service management team, I truly apologize for any damages that occurred during your flooring installation and for the lack of response you have received from customer service. I understand your frustration – it is our goal to have home improvements be as convenient as possible. Please email me at or call me at 888-588-2315 x4195 so I can follow back with you and work with you on a resolution. I look forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Reston, Virginia

We recentley were suppose to have vinyl flooring installed in the kitchen and two bathrooms. After completley empting out one bathroom and everything in the kitchen except for the stove and fridge, cause the sales guy told us the installers would move it, the installers arrived and told us they would have to come back to do the bathrooms because the wouldn't have time to do it that day.

Anyways in the process of doing my kitchen we were told they have been only doing vinyl installation for two weeks and was quite sure what they were doing, but eventually got the floor down and looked nice. as they were putting the fridge back they put a big tear in the floor, then another one and another one and ended up with seven tears in the floor.

The installer was more pissed that he would lose out on money then anything else and that he would have to come back and do the whole floor over and waist more gas for the trip back, then he blamed us and our fridge saying the wheels on our fridge were not down far enough and that we should think about fixing it. Well anyways I have called four times wanting to speak to a manager and they tell me either they are not in or that they are on a phone call and would get back to me within 24 hours well it has been four days and still NO RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Product or Service Mentioned: Empire Today Installation.

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:cry :zzz :sigh :p 8) ;) :grin :) :roll :eek :upset :zzz :? :cry :( :x

You think 4 days is bad. I've been going at it for 2 months now to get my carpet repaired due to bad installation.