Reply by Empire Today

Although your post is from 2008, I would like the opportunity to speak with you regarding your problems with your carpet and any issues you had regarding our professional installation. We are continually working to improve our customer service and if you are still interested, we would be happy to work with you to make things right. Please feel free to email us at or call me directly at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Reston, Virginia

8 months ago I had Empire install new carpeting in my home. While the installers were here I told them that I could see all the seams.

They said that as I vacuumed they would disappear. They have been here several times and tell me that it is normal. The carpet is matted down and looks like it has been here for years. They sent an installer here two weeks ago and he said that the seams were not right and that they had to contact the manufacturer to see if they had the same dye lot.

Someone would call me in 1 to 3 days. I still have not received a call. The carpet looks horrible.

I am very unhappy with the carpet and the service. All I get is a run around

Do You Have Something To Say ?
Write a review