Bought Carpet from Empire a year ago for our bedroom. Started shedding within 30 days.
Had A rep from Empire Direct come out and said it was normal. Carpet continued to shed and they sent a rep from an "independent" outside inspection company. Rep came out, totally full of s#@%. Took samples, and while leaving he said "what I found is going to make you very happy".
He said he would call within 48 hours. Oh, the *** called, "Guess what, It's not your carpet, it's your vacuum" KMA. What a crock of s#$%. Since then Empire Direct has been telling us we can buy new carpet at a discounted price, basically admitting that the carpet is no good.
Awful carpet, awful company, you get what you pay for. Stay away, pay the extra money upfront