Reply by Empire Today

Susan, we’re truly sorry for the inconvenience you experienced during your installation. It’s our understanding that we’ve been able to come to a resolution with you and that you’re happy with the outcome. If there is anything else we can do for you now or in the future, please don’t hesitate to email us at or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Washington, District Of Columbia

Salesman advised all furniture would be moved by installers and job completed in a day. The job involved 7 offices and reception area.

Made arrangements to have installers arrive at 7.30 am to ensure the job completed in one day. Two men arrived at 9:00 a.m. shocked to see they had to move furniture (even though it was in contract). Spent two hours trying to get more workers then another two hours going to pick up one more worker.

Needless to say, job not completed as promised. Customer service clearly could not have cared less. Jason Fowler, the installation coordinator, refused to take our calls and was unresponsive. To top it off, having arrived late and balked at moving furniture they demand full payment before they start work so you have no recourse.

They do this on purpose, obviously because otherwise no one would ever pay as they do not honor the terms of their contract. Totally frustrating experience - never again - be warned. Boils down to the fact that the salesmen sell you a bill of goods, make all kinds of promises but there is no communication between the salesman and the installation people.

Avoid this firm at all costs. Pay twice the price if you have to, but go anywhere else than Empire Today, they truly have absolutely no problem making promises they can't keep and then could care less if you complain.

Product or Service Mentioned: Empire Today Installation.

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