Reply by Empire Today

I’ve read your information that was posted in early March and on behalf of Empire, I do want to apologize that our Sale Representative didn’t meet your expectations. Empire has a wide range of products and also offers a Low Price Guarantee, in which we will beat any competitive offers, if certain conditions are met. It is extremely important that customers receive the service levels that their expecting when scheduling their appointment. I would like the opportunity to have a member of our Customer Service Management Team review your file so we can follow back with our local sales team and the respective Sales Representative. However, based on your post, I’m not able to pull your contact information. If possible, would you be able to contact Rebekah Clerk, National Customer Service Manager at customersupport@empiretoday.com or call 888-588-2315 x4195. She will be able to gather the information so we can further review. Bridget Moscatello, Vice President of Customer Care.
Author's
Denver, Colorado
4 comments

We had 2 previous estimates for carpeting our entire house. One person measured for 146 yards and the other 148 yards. Empire measured for 167 yards saying this would provide for the least amount of seams. The first two estimates were within $100 of each other. Empire initially quoted us over $9000 and then discounted the price to $5,600. When we said this was higher than the other two bids he said he could give us his lowest price $5,100. He then called to try to get it lower but said that was the lowest price possible. He said this because we had blurted out he was right on with the other 2 quotes. Our mistake.

When he first showed up we specifically said we wanted nylon twist and assumed this is what he was showing us. We found something we liked very, very much from a limited selection. We asked if it was Stainmaster and he said no Smartstrand which is even better and explained how easy it is to just wash off stains with warm water.

We decided to write the order up because he was including complete furniture moving and 3 installers something the other places were not.

When he left I went on line and found he sold us polyester carpeting which is known not to wear as well as nylon. I also learned that the carpet price of what we purchased was the cheapest carpet out there. There is a site where you can get whole sale prices of all carpets.

We really should have listened to all the negative reviews. We used the "cooling off rule" and canceled the order. They are manipulating *** artists and I truly don't know how they stay in business with all the poor reviews.

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Comments

Anonymous
#147119

Had them in for a quote on a carpet for 12' x 12' den.All-in price worked out to about $96/sq yard!

That's "with the discount." They prey on suckers and fools won't don't know any better or need financing help.STAY AWAY!

Anonymous
#136453

I had a similar experience today, when the sales rep gave me an estimate of $2200 for flooring for a small room--while other places offered the same thing for $700 and $900.They said their product is superior and that carpenters install this.

Then lowered the price to $1200.

Also online they say they install several products that actually they only do as a special order---for more money.I declined to buy anything.

Anonymous
#125251

i have read some of the complaints that people are having and it seems like that they are all getting the same answer.:roll ..

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

So this is telling me to stay away which i am going to do.. thank you for this site... :p

Their loss

Anonymous
Crosslake, Minnesota, United States #122137

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our customer service team would like to work with you to explore a resolution. Please contact us at 800-588-2300 so we can assist you.

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