Empire Today's reply to:
Empire Today - Attempted rip off by Empire
We had 2 previous estimates for carpeting our entire house. One person measured for 146 yards and the other 148 yards. Empire measured for 167 yards saying this would provide for the least amount of seams. The first two estimates were within $100 of each other. Empire initially quoted us over $9000 and then discounted the price to $5,600. When we said this was higher than the other two bids he said he could give us his lowest price $5,100. He then called to try to get it lower but said that was the lowest price possible. He said this because we had blurted out he was right on with the other 2 quotes. Our mistake.
When he first showed up we specifically said we wanted nylon twist and assumed this is what he was showing us. We found something we liked very, very much from a limited selection. We asked if it was Stainmaster and he said no Smartstrand which is even better and explained how easy it is to just wash off stains with warm water.
We decided to write the order up because he was including complete furniture moving and 3 installers something the other places were not.
When he left I went on line and found he sold us polyester carpeting which is known not to wear as well as nylon. I also learned that the carpet price of what we purchased was the cheapest carpet out there. There is a site where you can get whole sale prices of all carpets.
We really should have listened to all the negative reviews. We used the "cooling off rule" and canceled the order. They are manipulating *** artists and I truly don't know how they stay in business with all the poor reviews.