Reply by Empire Today

Abraham, we always want our customers to be completely satisfied with the work that’s done in their homes. We understand that we’ve been in contact with you regarding the issues that occurred during your installation and have agreed upon a resolution. If you have any additional questions or concerns, please do not hesitate to contact us at 888-588-2315 x4195 or
Thank you.
Rebekah Clerk, National Customer Service Manager
Crest Hill, Illinois

Purchased $8200 worth of flooring including hardwood floors and stairs and carpeting and vinyl through out my new home. Took Monday 6/24/13 off to accomodate install scheduled to start at 8am that morning. Installer arrived at 4pm. (Could of gone to work). Then he tells me that one floor is 1/4 inch taller than other and we should add transition instead of removing 1/4 inch because of risk of subfloor damage which would cost additional $3000.00. I asked can u just add 1/4 inch and he said yes but still need transition. So he continued to work.

The next 2 days (tues, wed) he worked till midnight. (Mind you, i have to be up daily at 6am for work.) Wed night at midnight (thurs AM) he is about done laying floor with exception of reinstalling toilet and sink and trim around home. he also says in order to do hardwood stairs i must upgrade to custom stair and pay $2400 more. he has me sign paper and grade him and says *** be back to complete thursday.

Thursday I take wife and she doesnt like 9ft transition (wood to wood) in living room.

1st call to empire. No response. Thursday installer calls to say come open door i need my tools and ill be back to complete your job Friday. 2nd call to empire. No response. Keep in mind toilet and sink still in garage and stairs have been stripped of old carpet and are naked and nasty. Finally, empire calls and says sir in my portal your job is listed as satisfactory and complete.

After i explain that we dont like and toilet is in garage he sends evaluation team on Monday 7/1 and they call back tuesday 7/2 and have agreed to redo floors on Mon 7/8. well todays is Sat 7/6 and I walk into home and have a water leak.

I assume a bad washing maching. I pull washer back and the is leak coming from inside wall. I hire a pro to repair leak and guess what?

The wall in laundry room is shared with living room and 2 nails that where used for baseboards and trim have punctured my water line causing me to spend $750 to fix water leak and drywall ripped open to repair. Talk about a freakn nightmare.

Oh by the way, my stairs are still naked, and my sink and toilet are still in garage. And just incase your wondering yes they have already been paid in full. At date of purchase I was told 1 maybe 2 days tops to complete job here we are going on 2 weeks and still not complete and this is supposed to be a reputable company and they claim to have best installers. Ya OK?

Never again.


Product or Service Mentioned: Empire Today Installation.

Monetary Loss: $8200.

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