Reply by Empire Today

Dear Kat,
We view every customer purchase as an ongoing relationship, and we strive to achieve customer satisfaction every step of the way.

We thank you for bringing this matter to our attention, and sincerely regret to hear that this was your experience. We’ll be in touch with you shortly to learn more.

Thank you for your patience.
-ET Customer Support

I recently had carpet installed at my home by empire. this was one of the worst experiences of my life.

first of all, they showed up with the wrong color of carpet different from the one I ordered. they insisted that that's the one I ordered.. secondly they took much longer than promised for the actual process. they did not tidy up at all and left the whole house in a mess.

the installers were surly and obnoxious.

based on my experience, I would advise any one contemplating carpet installation by this company to run far far away. ..

Product or Service Mentioned: Empire Today Carpet Installation.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

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