Reply by Empire Today

Thank you for bringing your concerns to our attention. We regret the lack of follow up you’ve received, as this is not in line with the world-class service we expect for our customers. We would like to discuss the situation with you in more detail and ensure that everything gets resolved to your satisfaction, but we are unable to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to, and we will follow up with you as soon as possible. Thank you. Jeanette Ramey, National Customer Service Manger
Saint Petersburg, Florida

The sales process was down pat, this is a sales company only. the follow up and the customer service sucks!!!

The installer didn't even have a broom or a vac to clean the floor before the pad when down. new carpet and pad on a dirty floor. I guess this is cost cutting. carpet was poorly installed.

Have been calling for two week to try to get a invoice mailed or emailed to me. Good luck, just a bunch of smart ***. Had one manager tell me that he doesn't have access to email. He said I would have to call the Indianapolis branch.

Ok, Called them. same old story.

we will get right on it. still no invoice and no calls.,

Product or Service Mentioned: Empire Today Installation.

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