The sales process was down pat, this is a sales company only. the follow up and the customer service sucks!!!
The installer didn't even have a broom or a vac to clean the floor before the pad when down. new carpet and pad on a dirty floor. I guess this is cost cutting. carpet was poorly installed.
Have been calling for two week to try to get a invoice mailed or emailed to me. Good luck, just a bunch of smart ***. Had one manager tell me that he doesn't have access to email. He said I would have to call the Indianapolis branch.
Ok, Called them. same old story.
we will get right on it. still no invoice and no calls.,
Product or Service Mentioned: Empire Today Installation.