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Excellent service | Empire Today review

This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they did. They didn’t try to finish the job in one day but took their time and did the best job possible. Amazing!
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#1201156 Review #1201156 is a subjective opinion of poster.
Reason of review
Good quality

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Great Experience! | Empire Today review

We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank you Empire Today! Job well done!! Hollie Arnold
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1077301 Review #1077301 is a subjective opinion of poster.
Reason of review
Good quality

Shopping at Home was so Easy! | Empire Today review

I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the carpeting. Maryann Gordisch
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1060348 Review #1060348 is a subjective opinion of poster.
Reason of review
Fast order processing

Great Prices, Incredible Service | Empire Today review

I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday. Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in our price range and they could do it in the timeframe that we needed. The color is great and they're easy upkeep. They're better than my original hardwood in the rest of my house and they were factory finished unlike the others. The people we worked with were very professional and the guys that came in were very nice and worked on what they needed to do and got it done. It was a good experience. A lot of times when you're putting in hardwood, you have insulation under it, but our garage doesn’t have any. Naturally if you're putting in hardwood and you're putting in nails, there were splinters everywhere, and I showed that to the installer. But he said, “No problem. We can still sweep this. We'll clean it up before we leave.” And they did. Vicky Shotts
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1060349 Review #1060349 is a subjective opinion of poster.
Reason of review
Good quality

Highly Recommend Empire Today

I had Empire Today install rugs for our master bedroom and the hallway and steps. My sister recommended them and they had the best price. The rugs are exactly what we wanted. It was perfect. The guys from Empire Today did a great job. I'll definitely use them again. Richard Marshall
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1060351 Review #1060351 is a subjective opinion of poster.
Reason of review
Good quality

New Carpet in my Living Room, Can't Ask for More! | Empire Today review

I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially sure what color or style to pick but the sales person was very helpful and informative of my options considering the way I use the space. We looked at several product samples in a variety of colors. We also discussed the current offers, what my payment options were, the proper way to clean the carpet and what I should expect from the installation process. The consultation took over an hour. I ultimately chose to go with a carpet similar to what I already had because it matched the carpeting in other areas of my house that were still in good shape. Overall, my experience was positive, the carpet was exactly what I wanted!
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1012755 Review #1012755 is a subjective opinion of poster.

A+ Service! Empire Today did an EXCELLENT job on Carpet and Vinyl Flooring in my home

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window treatments too. And, they did a beautiful stair runner! The installers were very polite, and worked VERY HARD all day to make sure the floors looked perfect. We are very, very happy with the work! We would recommend them to anyone! My sister also used then for carpet in her bedrooms and on her stairs, and it looks fantastic.
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1012196 Review #1012196 is a subjective opinion of poster.
Pros
  • Quality of the installation
  • Honesty of the vinly installer
  • Quality of the product
Reason of review
Good quality

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Highly Recommend Empire Today

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price from another company, he made sure he either matched it or lowered their price. I recommend this company to anyone who is looking for a great deal and great service! Elisa R.
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1013203 Review #1013203 is a subjective opinion of poster.
Reason of review
Good quality

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Verified Reviewer

No Hassle Sales and Installation Experience | Empire Today review

I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially sure what color or style to pick but the sales person was very helpful and informative of my options considering the way I use the space. We looked at several product samples in a variety of colors. We also discussed the current offers, what my payment options were, the proper way to clean the carpet and what I should expect from the installation process. The consultation took over an hour. I ultimately chose to go with a carpet similar to what I already had because it matched the carpeting in other areas of my house that were still in good shape. Overall, my experience was positive, the carpet was exactly what I wanted! Janet K.
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1013204 Review #1013204 is a subjective opinion of poster.
Reason of review
Good customer service

Contact Empire Today Customer Service

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Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
All Empire Today Contacts

Empire Today Products and Services Reviews

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Empire Today Really Does Make Beautiful New Floors Easy!

We just had wood looking tile put in our hallway, living, dining, and bedroom. Jed C. came out and showed us some different things after getting a sense of what I was looking for. He was VERY patient with me and my husband. THEN he went outside so we could discuss our options together. He never pushed us or made me feel uncomfortable and he didn't use scare tactics. He was awesome. We felt very comfortable with the product he showed us and he explained all the features. We bought it! The financing options were really good too. The installation supervisor was Miguel. What a great guy! We really lucked out with him because once the installers got the living room done I had a hissy fit. I hated one of the tiles that was dispersed throughout. I felt like I got the wrong tile- like a knockoff version of what Jed showed me. Jed came back! He had the tile he showed me and I compared it to those I received. With the exception of that one ugly one, I felt a lot better. He didn't have to come back, but he did to make me feel better. He also stayed to help me and Miguel make a plan on what to do about the ugly tile. Miguel had his installers replace the ugly tiles for me, and then made sure I got the look I wanted. The two installers did not speak English, but it didn't matter because Miguel was right there all along. The best thing about these two guys was that they always answered the phone and called back. Even when I left a message for Jed, the salesman, that clearly stated I wasn't happy he still called back AND came over to my house. My tile is gorgeous. They did a great job, and so fast!! T N
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Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1013205 Review #1013205 is a subjective opinion of poster.
Reason of review
Good quality