Empire Today - Extreemely Satisfied

Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today to every one

User's recommendation: call Empire Today,,price is right and quality work.

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Testimonial

Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#2034811 Review #2034811 is a subjective opinion of poster.
Pros
  • Exceptional service

Empire Today - The sales representative , the installers and customer service.

The sales representative ,Jed Codell of Empire Today was an exceptional salesperson. He was extremely knowledgeable , professional and also a kind and patient person . It was indeed a pleasure to have him in our home. The installers were excellent and customer service was very customer oriented. We love our carpet and flooring. Thanks Empire Today
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ID
#1801334 Review #1801334 is a subjective opinion of poster.
Pros
  • Were quick to install
  • Excellent salesperson and installers
  • People were very courteous
Empire Today's reply to:

Empire Today - GREAT experience!

Dear Diane,

Customer satisfaction is our number one priority, and we’re thrilled to hear that we made beautiful new floors easy for you. We hope to work with you on future projects!

Thank you,

-ET Customer Support
ID
#1792833 Review #1792833 is a subjective opinion of poster.
Pros
  • Manager was personable
  • Were fast
  • Gorgeous floor great customer service
Empire Today - GREAT experience!
Empire Today - GREAT experience!

Update by user Feb 14

I had no issues at all. This company was amazing!

Original review posted by user Feb 14

These people were awesome. I had 4 bids and Empire Today was the lowest.

My salesman Robert Trevino was very professional and honest. Good communication. The installers, Gabriel and Elder, were amazing! They got the job done in 1 day.

They cleaned everything up and were respectful, polite and very professional. They did a beautiful job. I am so happy with my gorgeous new floors!!! I am so glad I went with Empire Today.

I will ask for Gabriel and Elder to do the kitchen when I'm ready. I highly recommend this company to anyone looking to have flooring done.

They are the BEST! I give them totally 5 stars!

Empire Today - Excellent service

This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they did. They didn’t try to finish the job in one day but took their time and did the best job possible. Amazing!
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Testimonial

Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1201156 Review #1201156 is a subjective opinion of poster.
Reason of review
Good quality

Empire Today - Love the guy Paul

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave me a great quote that I could not turn down. we scheduled a date to put my oak laminated floor and I cannot wait to see the finish product.. I was very pleased with this company and I would recommend them to my family and friends. He even went out to his car to get me samples I could choose from, made recommendations for the floor boards so I went with the white as he had sugggested, Very personable guy and came at the exact time our meeting was scheduled. Thank you very much Jean
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ID
#1073919 Review #1073919 is a subjective opinion of poster.
Pros
  • Honesty
Reason of review
Good customer service

A+ Service! Empire Today did an EXCELLENT job on Carpet and Vinyl Flooring in my home

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window treatments too. And, they did a beautiful stair runner! The installers were very polite, and worked VERY HARD all day to make sure the floors looked perfect. We are very, very happy with the work! We would recommend them to anyone! My sister also used then for carpet in her bedrooms and on her stairs, and it looks fantastic.
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Testimonial

Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1012196 Review #1012196 is a subjective opinion of poster.
Location
Melrose Park, Illinois
Pros
  • Honesty of the vinly installer
  • Easy to schedule in-home consultation
  • Quality of the installation
Reason of review
Good quality
Empire Today's reply to:

Empire Today - Empire fixed it!!!!!

Hello Stevie,
We are glad to hear that you are satisfied with your finished product and that we were able to help. Enjoy the new look and feel of your home!
ID
#881237 Review #881237 is a subjective opinion of poster.
Reason of review
They fixed it!!

The finally fixed the issue. If the company had the carpet guys come out in the first place they could have saved themselves a headache!

It took ten minutes and they didn't even have to move all the furniture. Customer service talk to your floor professionals before your argue with your customer. It will save you so much ill will. Thank you for fixing the issue.

As I said before the sales guy was amazing, the hardwood guys were fabulous. I just had a small issue with the carpet and they fixed it in 10 minutes. Empire your products and services were up to snuff. If you could just get your costumer service people to handle calls by respecting the customer than you would have one heck of a company!

Good luck and thanks again. I love my new floors.

1 comment
Kennidy
#1184272

Hello Stevie,

We are glad to hear that you are satisfied with your finished product and that we were able to help. Enjoy the new look and feel of your home!

Contact Empire Today Customer Service

Website:
www.empiretoday.com
Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
Phone:
(800) 588-2300
Contact Empire Today Customer Service

Empire Today Products and Services Reviews

Product or Service Reviews
Carpet Installation  1.8 90
Flooring  2.3 118
Flooring Installation  2.1 61
Vinyl Flooring  2.1 6
Customer Care  1.5 57

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