Empire Today's reply to:

Empire Today Carpet Installation Review

Dear Galen,
We are disappointed to hear about your experience. We will review this matter further and will be in contact with you soon.
Thank you.
ID
#967667 Review #967667 is a subjective opinion of poster.
Reason of review
Poor customer service

Salesman, Nick Engledow, promised that carpet installers would move a few pieces of furniture around to complete job. They were not happy that they had to do this saying if they were told they would have brought added crew. Tried several times to call Nick Engledow but after two weeks he hasn't returned a single call.

1 comment
Kennidy
#1250973

Dear Customer,

Your satisfaction is important to us and we want to help address your concerns. Unfortunately, we are unable to locate your account with the information provided.

Please email your concerns and account information to customersupport@empire-today.com so we can further assist you, and mention Pissed Consumer in the subject line.

Thank you.

Empire Today's reply to:

Empire Today - $99 Deal is no deal.

Dear Frederick and Tami,
We strive to leave a positive lasting impression during our sales appointments and sincerely regret that this was not the case. We would like to answer any remaining questions or concerns that you may have, please contact us at customersupport@empiretoday.com with your inquiries.
Thank you.
ID
#580383 Review #580383 is a subjective opinion of poster.
Cons
  • Being ripped off
  • False advertising
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Price reduction

My wife and I called in response to the Ad and was not given notice that only a select product was included. The was never any distinction made between what product was in the special and what was not. The company did not try to rectify the situation of the false sales pitch. We have no problem with the work itself but the company, including the representative that came to our home are as fraudulent as could be.

We made several calls to their offices at least expecting to get a little satisfaction and nothing has transpired. My advice would be not to get involved with this company. They have no morals. We decided to not have the study done and the salesman acted as though he did us a favor for knocking 2k off the price.

If you do deal with this company, you do so at your own peril.

1 comment
Kennidy
#929956

Thank you for bringing this to our attention. We would like to know more about your experience, and we would be happy to discuss our pricing and the current promotion in more detail.

Unfortunately, we have not been able to locate your account with the information posted here. If you call us at 888-588-2315 x4195 or send your contact information to customersupport@empiretoday.com, we will follow up with you as soon as possible.

Thank you. Jeanette Ramey, National Customer Service Manager

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Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
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