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Empire Today's reply to:

Empire Today - Not happy

Dear Steve,

We believe in the Golden Rule, and treat our customers the way we want to be treated. We put our customers first and act with a sense of urgency to assure that their concerns are addressed in a timely manner.

We’re glad to hear that you’re satisfied with your final installation results, but sincerely apologize for your overall experience. Your feedback is valuable to us, and we’ll be further reviewing your concerns.

Thank you,
-ET Customer Support
Review
#1347554 Review #1347554 is a subjective opinion of poster.

I am not going to elaborate very much. The floor looks nice and we are happy with the hard floor and the carpet.

Extremely disappointed with the scheduling, timeliness, and speed of the crews. I moved most of the furniture myself after being told the crews would do it. I injure my back and was told they would get back with me on that. On a $13,000.00 project we received a $200.00 rebate for delays.

It took an extra eight days before it was totally done. Even the sal s rep said that was totally unacceptable. Of course he said a lot of other things too.

LOL! Bottom line I would advise a lot more looking around and comparing than we did and I would not recommend empire flooring to anyone i considered a friend.

Empire Today's reply to:

Empire Today - Review in Household Services category

Dear Celia,

For over 55 years, our customers have been our first priority. We view each purchase not as a one-time event but as the start of an on-going relationship. All that we do is dedicated to making beautiful new floors easy for our customers.

We regret to hear that your experience did not come with ease, and assure you that we take your concerns very seriously. We’ve located your account, and we’ll be in touch with you shortly to start working on a resolution.
Review
#1296610 Review #1296610 is a subjective opinion of poster.

Well let’s see the installers Ana & Daniel are so beyond unprofessional. They showed up at my house at 1pm on Tuesday.

Took a lunch break at 4pm returned at 545pm. Said they had came back at about 5 but no one was home which was bs. Cause my son and girlfriend were here and they left their tool and rolls of padding at my front door holding it open. Anyways took them until 4am to not finish the *** job they did.

They ran out of carpet and have to return to finish one room. She told me they will be here today which is Thursday between 11-12pm to finish job. And it’s now 6:36pm and surprise surprise they ain’t here. I called her 2xs and they say they are close by and nope no show.

They left their piles of trash on my front yard and didn’t clean up after themselves on Tuesday. I was stuck vacuuming & sweeping up their disaster. And she said she didn’t know they had to move furniture so they used my son brother myself and son girlfriend to help move furniture!!! WTH!

I am in the middle of selling my home I have an open house schedule for Saturday & Sunday and my house isn’t presentable.

They didn’t finish carpet up to the walls there is a gap where u can see the uncarpeted flooring and the base boarders anywhere it transitions into another room the Carpet is lifted. A refund will be expected and ch 4 news has been notified and I am contacting better business Bureau.

Empire Today's reply to:

Empire Today in Wilmington, Delaware - Carpet Metal Trim Installation

Dear Sara,
Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands.

We appreciate you making us aware of this matter. We’ll be following up with you soon to discuss your concerns further and start working towards a solution.
Thank you for your patience.
-ET Customer Support
Review
#1050500 Review #1050500 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Fix all of the trim

Empire did a beautiful job installing the carpet but did a hideous job on the metal trim at the doorways and refused to correct the install. They offer one year installation workmanship warranty but don't stand behind it.

Would not recommend Empire to anyone. They don't return phone calls to people that place complaints with them. I have called numerous times and have spoken to many different people yet nobody wants to help correct this situation.

The installers should include on their team someone who has the knowledge of installing metal trim at the doorways since every house has interior doorways. Completely unprofessional trim work.

Empire Today's reply to:

Empire Today - Floor Repair Review

Dear Carolyn,

Our mission is to make beautiful new floors easy for our customers, and we assure you that your concerns are very important to us. We will be following up with you shortly to continue working towards a solution.

Thank you.
ET Customer Support
Review
#1029264 Review #1029264 is a subjective opinion of poster.
Reason of review
Poor customer service

I had a hardwood floor installed in my living room and kitchen in November 2015. I have spent most of 2016 trying to get the floor fixed.

I am very disappointed with empiretoday I have had cancelled appointments, I have men show up but could ot complete job because of high moisture reading , I have had days when I wait for someone to show up but no one comes, I have missed days of work. I have left people at my house just so the installers can get in. My more recent disappointment , I had the installers show up at my home 1:30 in the afternoon they did not have a new blade to cut the wood. They left at 2 o'clock going to the store to get a new blade they never came back he never called back I tried to call the operator three different times and all I got is an apology.

The said they could not reach the installers, they were not answering the phone.

I need more than an apology. There is no reason why it takes a year to do a reinstall done.

Empire Today's reply to:

Empire Today - Flooring Installation Review

Dear Sandra,
We are sincerely disappointed to hear about your experience. Your order has since been cancelled per your request. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#970376 Review #970376 is a subjective opinion of poster.
Reason of review
Poor customer service

We paid to have flooring installed today and instead they didn't show and didn't call into supposably offset the inconvenience of taking an entire day off of work they offered a measly $200 discount on a product that was overpriced from the get-go terrible service contacting customer service is a joke and their floor managers have no business taking Management phone calls

Empire Today's reply to:

Empire Today in Brooklyn, New York - Have chosen differently

Dear Cynthia,
We are disappointed to hear that you were not satisfied with your experience. Per your request we have since cancelled your order and processed your refund. For any future inquiries please contact us atcustomersupport@empiretoday.com.
Thank you.
Review
#942370 Review #942370 is a subjective opinion of poster.
Cons
  • Being put on the phone with 3rd party
Reason of review
Poor customer service

The installer came installed the carpet went great. Went to install bathroom and kitchen and told me I was sold incorrect flooring he could not do the job.

The installer was GREAT. Then after having given the sales rep $2600 cash and job being done before 2:00pm the installer was sent back to get $1700+ from me. The person on the other end of the phone was very unprofessional talking to me about money that was clearly already given to empire. All this while dealing with my mothers death the day after order was placed put so much added stress.

HORRIBLE BUSINESS PRACTICE. WILL NEVER DEAL WITH THEM AGAIN NOR RECOMMEND THEM!!!!!!!

Empire Today's reply to:

Empire Today - Linoleum Installation Review from Stamford, Connecticut

Dear Gregory,
We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here. Please send your account information to customersupport@empire-today.com so that we can follow up with you.
Thank you.
Review
#939458 Review #939458 is a subjective opinion of poster.
Reason of review
Bad quality

Linoleum was installed on an angle and the installer said that the kitchen cabinets were not aligned properly instead of admitting that he had screwed up the install. Called customer service and had to drive 135 miles to the install location, my summer cottage, to meet with a manager, to get agreement on reinstall.

Came

back out to the house this week for reinstall of Linoleum. It is now 12 noon and the installer has not shown up yet. These people are the absolute worst company to deal with.

Forget about the price!!!!!!! They suck!!!!!!!!!!!

Empire Today's reply to:

Empire Today - Customer Care Review from Valley, Alabama

Dear Kesia,
We are sorry for the inconvenience that this matter caused for you. We show that we have since spoken to you and offered an accommodation. For future inquiries please contact us at customersupport@empiretoday.com.
Thank you.
Review
#936490 Review #936490 is a subjective opinion of poster.
Reason of review
Poor customer service

I have been calling customer service for over a month trying to get my money back for the things I did not get done and all I keep getting is the run around. Customer service is awful with this company, but I love my floors so I guess I like the contractors.

Dear Shasha, We regret the you are dissatisfied. Please email us at customersupport@empire-today.com with your contact information and we will ensure someone contacts you soon to discuss your situation.
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Review
#910083 Review #910083 is a subjective opinion of poster.

Contact Empire Today Customer Service

Mailing Address:
Empire Today
333 Northwest Avenue
Northlake, Illinois 60164
United States
All Empire Today Contacts

Empire Today Products and Services Reviews

Empire Today Flooring Installation Review
Dear customer, Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one. We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information...
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Review
#891546 Review #891546 is a subjective opinion of poster.