Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
(24 of 868 reviews match)
Dear Steve, We believe in the Golden Rule, and treat our customers the way we want to be treated. We put our customers first and act with a sense of urgency to assure that their concerns are addressed in a timely manner. We’re glad to hear that you’re satisfied with...Read more
Dear Celia, For over 55 years, our customers have been our first priority. We view each purchase not as a one-time event but as the start of an on-going relationship. All that we do is dedicated to making beautiful new floors easy for our customers. We regret to hear...Read more
Empire Today in Wilmington, Delaware - Carpet Metal Trim Installation
Empire did a beautiful job installing the carpet but did a hideous job on the metal trim at the doorways and refused to correct the install. They offer one year installation workmanship warranty but don't stand behind it. Would not recommend Empire to anyone. They don't return phone calls to people that place complaints with them. I have called numerous times and have spoken to many different people yet nobody wants to help correct this situation. The installers should include on their team someone who has the knowledge of installing metal trim at the doorways since every house has interior doorways. Completely unprofessional trim work.
Empire Today - Floor Repair Review
I had a hardwood floor installed in my living room and kitchen in November 2015. I have spent most of 2016 trying to get the floor fixed. I am very disappointed with empiretoday I have had cancelled appointments, I have men show up but could ot complete job because of high moisture reading , I have had days when I wait for someone to show up but no one comes, I have missed days of work. I have left people at my house just so the installers can get in. My more recent disappointment , I had the installers show up at my home 1:30 in the afternoon they did not have a new blade to cut the wood. They left at 2 o'clock going to the store to get a new blade they never came back he never called back I tried to call the operator three different times and all I got is an apology. The said they could not reach the installers, they were not answering the phone. I need more than an apology. There is no reason why it takes a year to do a reinstall done.
Dear Sandra, We are sincerely disappointed to hear about your experience. Your order has since been cancelled per your request. If you continue to have questions or concerns please contact us at email@example.com. Thank you.Read more
Empire Today in Brooklyn, New York - Have chosen differently
The installer came installed the carpet went great. Went to install bathroom and kitchen and told me I was sold incorrect flooring he could not do the job. The installer was GREAT. Then after having given the sales rep $2600 cash and job being done before 2:00pm the installer was sent back to get $1700+ from me. The person on the other end of the phone was very unprofessional talking to me about money that was clearly already given to empire. All this while dealing with my mothers death the day after order was placed put so much added stress. HORRIBLE BUSINESS PRACTICE. WILL NEVER DEAL WITH THEM AGAIN NOR RECOMMEND THEM!!!!!!!
Brooklyn, New York
Dear Gregory, We regret to hear that your experience has not been a great one. We want to help, but unfortunately we cannot locate your account with the information posted here. Please send your account information to firstname.lastname@example.org so that we can...Read more
Dear Kesia, We are sorry for the inconvenience that this matter caused for you. We show that we have since spoken to you and offered an accommodation. For future inquiries please contact us at email@example.com. Thank you.Read more
Dear Shasha, We regret the you are dissatisfied. Please email us at firstname.lastname@example.org with your contact information and we will ensure someone contacts you soon to discuss your situation.Read more
Washington, District Of Columbia
Dear customer, Your concerns are important to us, and we are saddened to hear that your experience was not an excellent one. We would like to follow up with you to discuss further, but unfortunately are unable to locate your customer account with the information...Read more
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