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Dear Sabrena, With over three million satisfied customers, we understand the importance of superior customer service. We value our customers and live by the Golden Rule. We sincerely regret to hear that your concerns have not beet addressed. We take matters such as...
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#1596474 Review #1596474 is a subjective opinion of poster.
Tags
  • Horrible Customer Satisfaction
Dear Tracy, For over 60 years, we’ve been dedicated to serving our customers with superior customer service from start to finish. We sincerely regret to hear that your installation experience did not go as planned, and assure you that we take your concerns seriously....
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#1586832 Review #1586832 is a subjective opinion of poster.
Dear Mr. Leveille, Customer service is our number one priority, and is our customer promise to handle issues quickly and fairly if they should arise. We regret to hear about your experience, and understand that we’re currently working with you towards a solution. We’ll...
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#1561526 Review #1561526 is a subjective opinion of poster.
Dear Susan, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear that we kept you waiting, and assure you that this is not the experience that we...
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#1533636 Review #1533636 is a subjective opinion of poster.
Dear Bill, Our mission is to make beautiful new floors easy for all of our customers. We put our customers first and act with a sense of urgency to address their concerns from start to finish. We regret to hear about the miscommunication that you received, and assure...
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#1517594 Review #1517594 is a subjective opinion of poster.
Dear Rena, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. We’ll...
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#1497817 Review #1497817 is a subjective opinion of poster.
Tags
  • Poor Communication
Dear Dave, Our customers are our number one priority, and we’re consistently committed to providing the best quality service nationwide. We thank you for bringing your concerns to our attention. We’ve located your order, and will be following up with you shortly to...
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#1485875 Review #1485875 is a subjective opinion of poster.
Tags
  • Horrible Customer Care
Empire Today's reply to:

Empire Today - Very upset and dissatisfied.

Dear Vicki,

We strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first.

We regret to hear that your experience did not meet your expectations, and we’d like to further discuss your concerns. We’ve located your order, and we’ll be in touch with you shortly to start working on a resolution.

Thank you.
Review
#1343626 Review #1343626 is a subjective opinion of poster.
Reason of review
Poor customer service

I ordered laminate flooring and linoleum was installed. I was told by the men who installed the flooring that it was laminate.

The job took a lot longer because they said they did not order enough. Had to weight 2 more days plus weekend. The installers did not come back and put the wall boards in so I have the materials but they have not been installed. I would never recommend to my enemies this company.

I am very disappointed in the workmanship and the job not being finished. Also that I did not receive the laminate that I ordered and paid for.

Empire Today's reply to:

Empire Today - Horrible!

Dear Susan,

At Empire Today our mission is to “Make beautiful new floors easy,” for our nationwide customers. At the core of this mission are the values of customers first; golden rule; teamwork; integrity; and results that the Empire Today brand commands.

We sincerely regret to hear that your experience has not met your expectations, and assure you that we’re currently working on this matter. We’ll continue to follow up until your concerns are fully addressed.

Thank you,
-ET Customer Support
Review
#1340919 Review #1340919 is a subjective opinion of poster.
Reason of review
Bad quality

For past week I have reached out to customer service! I would like to speak to a Vice President of this company!!

So very pissed told them I do t want those guys back out they left in such a hurry they didnt even help to put the furniture back in place.

And still know one has come to do the carpet. I called and they said was they would credit us back $200 for them not moving the furniture back yes but what about my wasted time off work man these people are freaking stupid.

Contact Empire Today Customer Service

Mailing Address:
Empire Today
333 Northwest Avenue
Northlake, Illinois 60164
United States
All Empire Today Contacts

Empire Today Products and Services Reviews

Empire Today's reply to:

Empire Today - Customer Service? What a joke?

Dear Shaun,

Customer satisfaction is our number one priority, and our goal is to make beautiful new floors easy for you.

We’re disappointed to hear about your experience, and assure you that we take your concerns seriously. We’ll be following up with you shortly to start working on a resolution.

Thank you,
-ET Customer Support.
Review
#1314632 Review #1314632 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction

We had carpet, hardwood and PVC installed about two weeks ago and the carpet installers covered a floor outlet (mind you they took off the cover to the outlet and left it for me) but nonetheless covered it up. Who does that?

Then the hardwood floor installers stole decor kitchen towels when they knocked over a vase in the kitchen (where the flooring was not being redone so it never should have happened) and I'm assuming used the towels to clean up the spilt water but then never put the towels back. A section of the hardwood has a crack in it that we discovered while moving furniture back into the living room. In the basement (where I offered to move furniture but was told they would do it they lost one of my car key fobs. On top of all of this when you contact customer service they transfer you to a voicemail of management and left voicemail 4 times in the past week and still have not had a call back.

We are laying out over $8000 for the work we've had done and the lack of customer service is outright ridiculous. I'm honestly considering stopping payment on this until I get a response from a supervisor.

I definitely wouldn't recommend Empire to anyone in the future. Angry