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Empire Today's reply to:

Dear Tracy, For over 60 years, we’ve been dedicated to serving our customers with superior customer service from start to finish. We sincerely regret to hear that your installation experience did not go as planned, and assure you that we take your concerns seriously....
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Review #1586832 is a subjective opinion of poster.
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Dear Mr. Leveille, Customer service is our number one priority, and is our customer promise to handle issues quickly and fairly if they should arise. We regret to hear about your experience, and understand that we’re currently working with you towards a solution. We’ll...
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Review #1561526 is a subjective opinion of poster.
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Dear David, We live by the golden rule, and treat our customers that way they would like to be treated. We take ownership to ensure that every customer concern is addressed. We thank you for making us aware of you experience, and sincerely apologize for the...
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Location
South Hackensack Township, New Jersey
Product
Hardwood Flooring
Tags
  • Bad Salespeople
Review #1540090 is a subjective opinion of poster.
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Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...
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Review #1536324 is a subjective opinion of poster.
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Dear Susan, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear that we kept you waiting, and assure you that this is not the experience that we...
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Review #1533636 is a subjective opinion of poster.
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Dear Bill, Our mission is to make beautiful new floors easy for all of our customers. We put our customers first and act with a sense of urgency to address their concerns from start to finish. We regret to hear about the miscommunication that you received, and assure...
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Location
Baltimore, Maryland
Review #1517594 is a subjective opinion of poster.
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Dear Rena, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. We’ll...
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Tags
  • Poor Communication
Review #1497817 is a subjective opinion of poster.
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Empire Today - Last effort before I initiate arbitration
Dear Walter, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide, and strive to leave a positive impression from start to finish. We’re disappointed to hear about your installation experience,...
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Review #1488744 is a subjective opinion of poster.
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Dear Dave, Our customers are our number one priority, and we’re consistently committed to providing the best quality service nationwide. We thank you for bringing your concerns to our attention. We’ve located your order, and will be following up with you shortly to...
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Tags
  • Horrible Customer Care
Review #1485875 is a subjective opinion of poster.
2 comments
"Empire Today Flooring" Does more damage than good!
"Empire Today Flooring" Does more damage than good!
Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...
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Review #1453672 is a subjective opinion of poster.