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Empire Today's reply to:

Empire Today - Major disaster

Dear Glenn,

We strive to make beautiful new floors easy for all of our customers nationwide, and assure you that customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish.

We regret to hear about your experience, and sincerely apologize for the inconvenience. We’ll be following up with you shortly to discuss a resolution.

Thank you,
-ET Customer Support
Review
#1689883 Review #1689883 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Do not use these yahoos. Took vinyl up from kitchen and bathroom floors said bathroom had moisture needed to be fixed. Got in their truck and drove off leaving me with bare floors

Empire Today's reply to:

Empire Today - I have not had the best experience with Empire or on installation

Dear Phyllis, customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish.
We regret to hear your concerns, and assure you that this is not the experience that we wish for our customers. We’ll be following up with you shortly to discuss a resolution.
Thank you,
-ET Customer Support
Review
#1664655 Review #1664655 is a subjective opinion of poster.
Pros
  • Im pissed
  • Good advertising
Cons
  • Lack of resolution
Reason of review
Not as described/ advertised
Loss
$1400
Preferred solution
Let the company propose a solution
Tags
  • Hardware Flooring
  • Poor Installation

The sales person would not quote me a price on the flooring itself or installation. Now that I know others who had flooring put in from someone else that cost was broken down.

There's not way I got a discount or free installation. Your advertising is so misleading.. I wish I had researched it more.

I paid about $7K for my flooring with you and now I'm having buckling issues with it and I don't think after you sold me the flooring and it was installed that you care now that you've been paid. I will not recommend Empire to anyone!

Empire Today's reply to:

Empire Today - Really Bad

Dear Scott,
Over the past 60 years, it has been our mission to make beautiful new floors easy from start to finish. We strive to handle issues quickly and fairly if the should arise, and assure you that we always put our customers first.
We sincerely regret to hear that you were inconvenienced by a two missed appointments. We’ve located your account, and will in touch with you shortly to make things right.

Thank you,
-ET Customer Support
Review
#1652238 Review #1652238 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund

2 missed appointments

1 arrived and could not do the work

Scratches left on the hardwood

I’ve been called several times since 8/27 to have a rep call me back regarding missed appointments and compensation. Still waiting as of 9/12.

Phone rep admit they dropped the ball. Very disappointed and would not recommend.

Dear Sabrena, With over three million satisfied customers, we understand the importance of superior customer service. We value our customers and live by the Golden Rule. We sincerely regret to hear that your concerns have not beet addressed. We take matters such as...
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Review
#1596474 Review #1596474 is a subjective opinion of poster.
Tags
  • Horrible Customer Satisfaction
Dear Tracy, For over 60 years, we’ve been dedicated to serving our customers with superior customer service from start to finish. We sincerely regret to hear that your installation experience did not go as planned, and assure you that we take your concerns seriously....
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Review
#1586832 Review #1586832 is a subjective opinion of poster.
Dear Mr. Leveille, Customer service is our number one priority, and is our customer promise to handle issues quickly and fairly if they should arise. We regret to hear about your experience, and understand that we’re currently working with you towards a solution. We’ll...
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Review
#1561526 Review #1561526 is a subjective opinion of poster.
Dear David, We live by the golden rule, and treat our customers that way they would like to be treated. We take ownership to ensure that every customer concern is addressed. We thank you for making us aware of you experience, and sincerely apologize for the...
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Review
#1540090 Review #1540090 is a subjective opinion of poster.
Product
Hardwood Flooring
Tags
  • Bad Salespeople
Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...
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Review
#1536324 Review #1536324 is a subjective opinion of poster.
Dear Susan, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear that we kept you waiting, and assure you that this is not the experience that we...
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Review
#1533636 Review #1533636 is a subjective opinion of poster.

Contact Empire Today Customer Service

Mailing Address:
Empire Today
333 Northwest Avenue
Northlake, Illinois 60164
United States
All Empire Today Contacts

Empire Today Products and Services Reviews

Dear Bill, Our mission is to make beautiful new floors easy for all of our customers. We put our customers first and act with a sense of urgency to address their concerns from start to finish. We regret to hear about the miscommunication that you received, and assure...
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Review
#1517594 Review #1517594 is a subjective opinion of poster.