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Empire Today's reply to:

Dear Steve, We believe in the Golden Rule, and treat our customers the way we want to be treated. We put our customers first and act with a sense of urgency to assure that their concerns are addressed in a timely manner. We’re glad to hear that you’re satisfied with...
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#1347554
Empire Today's reply to:

Dear Vicki, We strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience did not meet your expectations, and we’d like to...
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#1343626
Empire Today's reply to:

Dear Susan, At Empire Today our mission is to “Make beautiful new floors easy,” for our nationwide customers. At the core of this mission are the values of customers first; golden rule; teamwork; integrity; and results that the Empire Today brand commands. We sincerely...
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#1340919
Empire Today's reply to:

Dear Gwendolyn, We believe in the Golden Rule, and treat our customers the way we’d want to be treated. We put our customer’s first and act with a sense of urgency to address their concerns. We know your time is valuable, and we regret to hear that your installation...
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#1338658
Empire Today's reply to:

Dear Shaun, Customer satisfaction is our number one priority, and our goal is to make beautiful new floors easy for you. We’re disappointed to hear about your experience, and assure you that we take your concerns seriously. We’ll be following up with you shortly to...
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#1314632
Dear Celia, For over 55 years, our customers have been our first priority. We view each purchase not as a one-time event but as the start of an on-going relationship. All that we do is dedicated to making beautiful new floors easy for our customers. We regret to hear...
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#1296610
Empire Today's reply to:

Dear Lisa, Our goal is to provide each customer with the best quality service. We work with our customers from start to finish to ensure that our mission of making beautiful new floors easy is achieved. We sincerely regret to hear about your experience. We appreciate...
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#1295473
Empire Today's reply to:

Dear Jessica, Customer satisfaction is our number one priority. From pre to post installation, we strive to make our customer’s experience as easy as can be. We apologize for your installation delay, and understand that your job has been completed to your satisfaction....
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Cleveland, Ohio
#1290728
Empire Today's reply to:

Dear David, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience...
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Billerica, Massachusetts
#1272358
Dear Danny, We strive to leave a positive impression from start to finish for all of our customers. Putting customers first is one of the key values, which helps us achieve our mission of making beautiful new floors easy. We regret to hear that you were not satisfied...
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#1259235