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Empire Today - Last effort before I initiate arbitration
Dear Walter, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide, and strive to leave a positive impression from start to finish. We’re disappointed to hear about your installation experience,...
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#1488744
Dear Dave, Our customers are our number one priority, and we’re consistently committed to providing the best quality service nationwide. We thank you for bringing your concerns to our attention. We’ve located your order, and will be following up with you shortly to...
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#1485875
Empire Today's reply to:

"Empire Today Flooring" Does more damage than good!
"Empire Today Flooring" Does more damage than good!
Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...
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#1453672
Empire Today's reply to:

Empire Today - Terrible Customer service
Dear Jason, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers from their initial sales appointment process until post installation. We regret to hear that your experience did not meet your...
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#1414293
Empire Today's reply to:

Dear Thomas, We’re committed to consistently providing our customers with the best quality service nationwide. From pre to post installation we work with our customers to ensure their satisfaction. We regret to hear that your carpet is not meeting your expectations,...
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#1413074
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Empire Today - Great Promises, Terrible Execution and Customer Service
Dear Richard, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy from beginning to end for all of our customers. We’re disappointed to hear about your installation experience, and assure you that we take your concerns...
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#1388705
Empire Today's reply to:

Dear Steve, We believe in the Golden Rule, and treat our customers the way we want to be treated. We put our customers first and act with a sense of urgency to assure that their concerns are addressed in a timely manner. We’re glad to hear that you’re satisfied with...
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#1347554
Empire Today's reply to:

Dear Vicki, We strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience did not meet your expectations, and we’d like to...
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#1343626
Empire Today's reply to:

Dear Susan, At Empire Today our mission is to “Make beautiful new floors easy,” for our nationwide customers. At the core of this mission are the values of customers first; golden rule; teamwork; integrity; and results that the Empire Today brand commands. We sincerely...
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#1340919
Empire Today's reply to:

Dear Gwendolyn, We believe in the Golden Rule, and treat our customers the way we’d want to be treated. We put our customer’s first and act with a sense of urgency to address their concerns. We know your time is valuable, and we regret to hear that your installation...
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#1338658