Welcome to Empire Today Community
832 Company responses
10 Customer testimonials
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Dear Celia, For over 55 years, our customers have been our first priority. We view each purchase not as a one-time event but as the start of an on-going relationship. All that we do is dedicated to making beautiful new floors easy for our customers. We regret to hear...Read more
Dear Lisa, Our goal is to provide each customer with the best quality service. We work with our customers from start to finish to ensure that our mission of making beautiful new floors easy is achieved. We sincerely regret to hear about your experience. We appreciate...Read more
Dear Jessica, Customer satisfaction is our number one priority. From pre to post installation, we strive to make our customer’s experience as easy as can be. We apologize for your installation delay, and understand that your job has been completed to your satisfaction....Read more
Dear David, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience...Read more
Dear Danny, We strive to leave a positive impression from start to finish for all of our customers. Putting customers first is one of the key values, which helps us achieve our mission of making beautiful new floors easy. We regret to hear that you were not satisfied...Read more
Dear Marc, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. If you...Read more
Dear Phil, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and we’ll continue to work with you until your concerns are fully...Read more
We appreciate the customer contacting us regarding their concerns. As stated in the customer’s complaint, the manufacturer sent an independent inspector to review the installed floor. The conclusion was that the home was not kept in normal humidity conditions as...Read more
Dear Kathleen, Customer satisfaction is our number one priority, and we assure you that we work with our customers from start to finish until their concerns are addressed. We regret to hear that you remain unsatisfied, and are aware that we’re currently working with...Read more
Dear Toni, Your concerns are important to us, and we assure you that we work with our customers day in and day out until their concerns are fully addressed. We understand that this has been a frustrating matter for you, and we’ll be in touch with you shortly to...Read more
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