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Resolved
Empire Today's reply to:

Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Dear Toni, Your concerns are important to us, and we assure you that we work with our customers day in and day out until their concerns are fully addressed. We understand that this has been a frustrating matter for you, and we’ll be in touch with you shortly to...
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#1202493
Resolved
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Dear Toni, Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered. We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously....
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Los Angeles, California
#1112105
Resolved
Dear Sandeep, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such...
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#1076226
Resolved
Empire Today's reply to:

Empire Today - Carpet Installation Review - Resolved

The poorest service I ever encountered. It took almost a week for my installation to be done because Empire Today didnt have the carpet on my scheduled date Tuesday. Pushed the date two days out Thursday and no carpet. Pushed another two days Saturday and finally got carpet installed. I called empire before my installion to work out a discount and was told to call after the installation was completed to take care of it. After the installation, I proceeded to call and spoke to the installers mgr. and agreed to pay half the amount of the original quote for services and installation. Now I'm getting notices for the balance owed or will go to collections. For the 3 days I missed from work is far more than the $200 discount which empire is offering. UNACCEPTABLE!
#990135
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Resolved
Dear Ventrice, Our records show that we have since processed your refund. For any future questions and/or concerns please contact us at customersupport@empiretoday.com. Thank you.
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Bartlett, Tennessee
#851291
Resolved
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Dear Gerard, Your concerns are of important to us, and understand that we have addressed your concerns from this posting. For future questions please contact us at customersupport@empiretoday.com. Thank you.
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San Antonio, Texas
#735890
Resolved
Dear Phillip, Thank you for updating your review. We are thrilled to hear that your concerns were addressed in a timely manner. For future questions or concerns, please don't hesitate to contact us at customersupport@empiretoday.com. Thank you.
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Leander, Texas
#598582
Resolved
Empire Today's reply to:

Empire Today - Empire Carpet (Chicago) Issue after Issue - Resolved

Scheduling an In Home Estimate only took a few minutes, The time it took to fix all of the errors, and chaos caused by Empire Carpet took up time myself, and my wife, and my father took off from work. Every room in my home was taken apart and left in pieces for four days. The Bottom Line: During the sales inquiry, I was judged by my age/and appearance whether I would be able to be approved for a loan for flooring in the home that I own. Turns out I was approved for the full amount. During the sales inquiry, I asked if the "uneven" flooring needed to be removed. The Empire Representative said, "No". On the 2nd day of installation I was informed my floors were uneven and empire raised my prices even though the original salesman. During the sales inquiry, our Empire Representative scheduled our Hardwood Flooring and Ceramic Tiling on the following day (wednesday). The following day Empire had the Ceramic and Hardwood flooring contractors re-routed throughout the day. We never had our installation completed on that day (Wednesday). After never showing up to our home during my usual work day; Empire refuses to reimburse me for any of my lost time. Even though they scheduled an appointment with me and never showed up. On Thursday, My pregnant wife and I were in the hospital for a baby delivery.. On Friday, the Ceramic Tiling contractor came and finished his job. But the Hardwood Flooring installers informed me that the documented job Empire told them, was not right. Empire is now requesting that I pay more money for the miscommunication with the contractors and the Empire Representative. After a 2 hour phone conversation with the stubborn Empire customer service I saved myself from these overcharges. On Friday, the Carpet installers came to our home and said it was impossible to do there job since Empire over booked our installation days. They left and we had to reschedule once again for the following day I know that some of my accusations against Empire are minor but every single irritating moment plays an effect on my views of Empire Carpet. During this process I have learned that Empire hires outside contractors to complete the In Home installation. In the future I plan to eliminate the middle man and work with the contractors directly rather than Empire Carpet.
Chicago, Illinois
#230178
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